**Job Description:** The Network Supervisor plays a critical leadership role in supporting and securing the healthcare network infrastructure across clinical and administrative environments. This position oversees a team of network analysts, ensuring high availability, performance, and compliance of all network systems. The ideal candidate combines effective use of the ServiceNow platform, excellent customer service, and a strong understanding of the unique demands of healthcare IT, including HIPAA compliance and 24/7 clinical support. The Network Supervisor plays a critical leadership role in supporting and securing the healthcare network infrastructure across clinical and administrative environments. This position oversees a team of network analysts, ensuring high availability, performance, and compliance of all network systems. The ideal candidate combines effective use of the ServiceNow platform, excellent customer service, and a strong understanding of the unique demands of healthcare IT, including HIPAA compliance and 24/7 clinical support. **Education Qualifications:** Key Responsibilities: + Supervise daily operations of the network team, providing prioritization, coaching, and performance feedback + Manage and prioritize network-related incidents, requests, and changes through the ServiceNow ticketing system + Ensure network support services deliver exceptional customer service to clinical, administrative, and support teams + Ensure the monitoring of network performance and proactive actions to minimize impact on patient care and business operations + Ensure the implementation of network diagrams, documentation, and asset tracking in ServiceNow and internal repositories + Collaborate with IT security and compliance teams to implement and enforce network access controls, auditing, and threat detection + Serve as an escalation point for responding to network outages and critical incidents, ensuring rapid resolution and communication + Participate in disaster recovery planning and testing for critical healthcare infrastructure + Coordinate with vendors and third-party providers to support and maintain network services Education Requirements: + Bachelors degree in Computer Science, Business or related field of study plus 4 years of experience in enterprise network administration or engineering to include 2+ years of IT team leadership or supervisory experience OR + Associates degree in Management Information Systems, Business Administration or equivalent degree plus 6 years of experience in enterprise network administration or engineering to include 2+ years of IT team leadership or supervisory experience Preferred Qualifications: + Familiarity in enterprise networking technologies (LAN/WAN, switching, routing, firewalls, VPNs) + Experience and/or familiarity with Cisco, Juniper, or PaloAlto network infrastructure + Familiarity with healthcare technologies (EHR systems, HL7 interfaces, clinical applications) + Strong interpersonal and communication skills, with a customer-focused approach + Proven ability to work with clinical and non-technical staff to resolve technical issues + Calm under pressure and effective in high-stakes healthcare environments + Excellent documentation, time management, and problem-solving abilities + Team-oriented with a proactive, solution-focused mindset Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000. **Job Location:** Peerless Building **Shift Rotation:** Day Rotation (United States of America) **Shift Start/End:** 8:00 AM/4:30 PM **Hours Per Pay Period:** 80 **Compensation Range:** $80995 - $121493 / year **Union:** **FTE:** 1 **Weekends:** **Call Obligations:** Yes **Sign On Bonus:** It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.