Job title: Network Security Engineer – L2
Location: Hyderabad / Chennai
Experience: 3 to 5 Years
Education Qualification: Any Graduate (Must)
No of Openings: 12

Roles and Responsibilities:

Ability to communicate with tech-savvy clients using perfect written and spoken English; Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail; Available to work any assigned shift – the team provides 24×7 coverage for our clients around the world. But it’s PST for now until further updates; Help resolve software and technical questions for the client efficiently and effectively; Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution; Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues. Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate; Partner with technical support team members on various strategic projects when needed; Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status.

Technical Skills:

3 to 5 years relevant experience Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS; Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP; Network troubleshooting experience – familiarity with tools such as Ping, Traceroute, MTR; Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler; Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc; Basic knowledge on operating systems – Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files. Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Are you a Graduate?(Required)YesNoDo you have experience in Ipsec and SSL VPN(Required)YesNoHow many years of experience do you have working as a Network Security Engineer?(Required)0-12 months1-2 yearsMore than 2 yearsAre you flexible working in night shifts?(Required)YesNoHave you worked with Wireshark?(Required)YesNoAre you willing to work on Holidays?(Required)YesNoNotice Period?(Required)Immediate joiner30 days60 days90 daysCurrent Location(Required) Attach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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