AIG Network Partner Performance & Relationship Manager

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

Multinational

AIG’s Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large fronted limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.

Role Summary

Provide AIG’s primary point of contact, accountability, and subject matter expertise in respect to assigned territories and/or Network Partners, coordinating with relevant colleagues to:

complete market and opportunity assessment, AIG Network Partner evaluation, selection and engagement with regular and refreshed capture of related intelligence & insights.deliver targeted local Service Delivery and Client Experience, by transaction and across assigned portfoliodrive performance management /improvement and optimization in order to defend, develop and differentiate AIG’s Global Network capabilities in support of AIG’s Multinational Value Proposition.

About the role

What you need to know:

The Network Partner Performance & Relationship Manager role provides an important interface between AIG and identified partners and acts as AIG lead for AIG’s partnership relationship, local Service Delivery and a subject matter expert in/across related territories where network partnerships are required to support AIG’s MN Business Model, portfolio and/or wider AIG underwriting appetite and optimization strategies.

The role reports to the Global Head of Multinational Network Strategy & Partnerships.

Key responsibilities for the role, across each and all assigned territories/partnerships include:

Service Delivery - meet or exceed agreed policy & portfolio performance targets:

Proactively manage renewal portfolios and new placements, providing pre bind assistance and ensuring both AIG’s Producing Offices & Network Partners engage, communicate & collaborate to:

support the renewal and/or new program design process with territory specific technical input, including attendance at pre-renewal and Stewardship meetings if/as appropriate.

understand and overcome any obstacles for timely and successful delivery of service and enhanced experience to clients.Promote & support Network Partner engagement with local clients & /or brokers to deliver targeted local client experience and resolve service delivery issues and/or escalations at the earliest opportunity, providing feedback on related experience/learnings for systemic improvement

Actively engage and collaborate with the Global Network Partner Operations & Performance Manager, Regional Service Delivery Managers, AIG Producing Offices (underwriters, multinational, distribution, claims, collections, risk and/or other colleagues if/as needed) to resolve service delivery issues in alignment with MN Escalation Protocol, providing feedback on related experience/learnings for systemic improvement

Continuously partner with the Global Network Partner Operations & Performance Manager, Regional Service Delivery Managers, Field Operations, AIG Home Office Collections, Claims, Accenture, AIG Producing Office’s (underwriters, multinational, distribution, claims, collections, risk, NP Champion’s and/or other colleagues if/as needed) to drive:

improved Network Partner & E2E MN Service metricsreduced reworkoptimized use of designated tools & technology (incl MN Xchange)enhanced reconciliations, collections & remittance/export of funds

Reinsurance & other partner specific agreements: - work closely with relevant AIG Multinational Legal, Reinsurance, Claims, Operations, Technology etc, act as key point of contact and subject matter expert for negotiation, agreement and documentation of Reinsurance, Service, Delegated Claims Authority, Technology Access, Branding and/or any other Agreements targeted by AIG.

Product Wordings – partner with Global MN Product Leads to localize, agree and maintain AIG approved Network Partner local product capability, wordings and endorsements aligned to AIG Product appetite and underwriting guidelines and AIG Multinational requirements.

Performance Management & Governance – in alignment with global direction, lead coordination, conduct, documentation, and implementation of agreed actions associated with:

Performance Management/Improvement:Integrated Network Service Delivery & Escalation FrameworkQuarterly Partner Performance ReviewsAnnual Partner Action Plans

Governance:Onboarding (including validated Capabilities Questionnaire) /OffboardingNetwork Partner Processes Periodic Partner Recertification (including refreshed Capabilities Questionnaire)Risk Event – reporting, investigation, resolution and wider risk remediation/process improvement.

Network Partner Audits – in support of AIG MN Governance, Internal Audit Group, Claims and/or other agreed audit, compliance, quality and/or peer review.

Intelligence & insights (Territorial scans) - including regulatory, competitor and partner evaluation:

Periodic (re)evaluation of local insurance market - demographics, local insurer market share(s)/rankings, regulatory, reinsurance, taxes, charges and/or currency and exportability regulations and/or constraints.

Annual MN competitor proposition and performance review – from NP’s & Brokers

Alternative Partner benchmarking and evaluation – leveraging Partner Performance Reviews and market and competitor scans,

Technical & training subject matter expert:

Proactively identify upcoming changes in local legislation / regulation in assigned territories, working where necessary with Network Partners to identify solutions, informing the global AIG community as appropriate

Assume the role of internal and external technical subject matter expert on Multinational Network Partner fronting arrangements, program structuring, country issues and problem solving across the AIG network.

Deliver & participate in multinational network partner training as necessary to:

all assigned Network Partners and their staff

all areas within AIG network (including key Producing Offices and NP Champions) and where appropriate designated partners.

Relationship management – act as primary point of accountability for territory and partner specific stakeholder mapping, with associated development and promotion of multi layered (operational and senior level) relationships with identified stakeholders across existing Network Partners, Third Party Administrators, Vendors, Regulators and any potential alternative partners if/as appropriate.

Claims – support AIG Claims Organization’s understanding of, and engagement with, assigned Network Partners to:

establish Claims engagement, workflow and administrationdeliver local claims response, reporting and communication in alignment with program level/PO engagementactively engage in escalated claims matters to support resolutionfacilitate claims related training for Network Partnersdevelop and share best practice

Promotion – of:

Partner capabilities across AIG and externally as part of AIG’s Integrated Network and Multinational Value Proposition, including but not limited to:

Development of Partner Profiles, Podcasts, Pitches and associated collateral (in alignment & partnership with MN Engagement &/or Marketing) for use by AIG Producing Offices and more broadly in support of AIG Multinational differentiation and growth.

Providing Partner &/or Territory specific briefings, presentations, and the like.

AIG’s Integrated Network and Multinational Value Proposition is articulated consistently in/across and/or in respect of assigned territories and is an integral part of all communication with our partners & associated stakeholders

Optimization – of the value of network partnerships ( for clients, AIG & partners) across assigned territories, in alignment with relevant regional product & geography appetite and growth strategies and in collaboration with AIG Distribution and other relevant stakeholders. This should include:

Opportunity Reviews: to be conducted (i) internally within AIG and then (ii) in specific annual strategic Network Partner opportunity reviews, targeting enhancement of three-way value creation/improvement (Client, AIG & NP)

Network Optimization Plans: that are to be prepared per partner and then prioritized across the Network and performance managed as agreed.

What we’re looking for:

Language skills & territorial knowledge relevant to assigned territories/portfolio of partnersCommercial insurance experience, preferably client servicing (broker or company background)Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processesClient focused with experience working with multinational corporations and dealing with senior client personnel / risk managersStrong written & verbal communication and interpersonal skillsHighly motivated and ability to work autonomously and on own initiativeAbility to handle multiple priorities, and meet tight deadlines / SLAsAbility to clearly articulate ideas and influence outcomesAbility to motivate others to achieve common goal; proven record of being a team playerCollaborative with the ability to build strong relationships with key internal and network partner stakeholdersAbility to identify operational improvements and gain technical knowledge / experience to carry out those improvementsComputer literacy required: IT packages, MS Outlook, Excel, Word

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

UW - Underwriting

AIG APAC Holdings Pte Ltd