Overview:
We are looking for a skilled Network Operations Engineer to join our global team. In this role, you will provide operational support for our network infrastructure with a focus on reducing Mean Time to Detect (MTTD), Investigate (MTTI), and Resolve (MTTR) incidents. You will work closely with security, build, and operations teams to maintain a secure and resilient network environment that meets regulatory and industry standards.

Key Responsibilities:

Provide frontline incident support and management for internal, external customers, and vendors. Monitor global network and security systems across cloud (AWS, Azure, GCP) and on-premise environments. Work with technologies including Cisco, Fortinet, Checkpoint, F5, Citrix, McAfee, and Arista. Troubleshoot issues involving firewalls, load balancers, routers, switches, SD-WAN, VPNs, and LAN/WAN setups. Manage certificate lifecycles for load balancers and security appliances. Document processes using Confluence, ServiceNow, Visio, or Lucidchart. Collaborate cross-functionally to enhance network reliability and reduce response times. Maintain knowledge of evolving network and cloud technologies.

Required Skills & Experience:

5+ years of experience managing network technologies in a global environment. Strong understanding of IP networking, firewalls, VPN, SD-WAN, load balancers, and routing/switching. Experience with cloud environments (AWS, Azure, GCP). Familiarity with ITIL processes (incident, problem, change management). Skilled in troubleshooting with tools such as NNMi, ThousandEyes, Grafana, Dynatrace, and Extrahop. Experience with network security tools: Cisco ASA, Fortinet, Checkpoint, etc. Understanding of virtual networking (Cisco CSR 1000v, Fortinet VDOMs, VRFs, etc.). Excellent communication and documentation skills.

Preferred Certifications (Nice to Have):

Cisco (CCNA/CCNP) Fortinet Checkpoint ITIL Certification