Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

Member of a team responsible for the overall support and operation of network environments across technologies LATAM and Canada. Candidate will plan, maintain, upgrade, and continuously monitor and improve the operating environment. Responsibilities include:

Incident and problem management

Work closely with other enterprise teams on the implementation of network changes, adhering to the enterprise Change Management standards

Manage relationships with business and technology partners

Visit Bank's remote sites within the Toronto area for on-site support

Ensure all relevant risk, financial, and compliance polices and standards are met

Ensure the execution plan is aligned with product strategy by working with Product Management, Product Owners, and other stakeholders

Create an inclusive and healthy working environment, and help to resolve organizational impediments/blockers

Willing to work after hours and weekends as required, either remote or local at the site

Required Qualifications

5+ years' experience in a Network Operations role

Highly developed operational experience; being able to troubleshoot complex network security and routing issues in a large multi-vendor environment

Knowledge of networking communication principles, network standards, and network security practices

Preferably has previous experience working within a large Financial Services environment

Experience working in datacenter/server-room environment

A mix of 'Data' and 'Security' technologies with strong hands-on experience on the majority of the technologies listed below:

Cisco Routing/Switching – CCNP+ Level or equivalent experience

In-Depth Working Knowledge configuring and troubleshooting full suite of Cisco switches and routers – IOS, NX-OS, IOS-XR

Working Knowledge of Market Data delivery networks using both TCP and UDP multicast with an ability to comprehensively troubleshoot through these networks

Experience in network analytics through packet capture(Sniffer) and (Netscout)

Excellent understanding of common network technologies, including TCP/IP, IPSec, VRRP, HSRP, SNMP, NAT, Multicast, Sub-netting, Ethernet, Access-lists

In-Depth Working Knowledge and understanding of the following routing protocols: BGP, OSPF, EIGRP, ISIS, MPLS

Knowledge of core network services (DNS, SNMP, SMTP, NTP, syslog, HTTP)

Knowledge of network monitoring tools (SEVONE, HPNA, Splunk)

Knowledge on security technologies: Firewall (Checkpoint, Nokia and Juniper), Proxy, IDS/IPS

Knowledge of load-balancer technologies: F5 BigIP/LTM/GTM/APM, iRules

Knowledge of SDN (Software-Defined Network) and SDWAN

Desired Qualifications

Certifications (ITIL, CCNP, other technical certifications)

Good communication, time management and project management skills

Ability to multitask and able to perform well under tight deadlines

Team Player & ability to work alone and with other teams for live troubleshoot calls

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer.

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.