At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!
Job DescriptionWe are seeking a dedicated and detail-oriented Network Operations Center (NOC) Specialist to join our team. You will work closely with cross-functional teams to troubleshoot issues, respond to alerts, and implement solutions that enhance our network operations. If you have a strong technical background, excellent problem-solving skills, and a passion for maintaining high-quality network services, we invite you to apply and contribute to our mission of delivering exceptional connectivity and support to our organization.
Main Responsibilities:
Monitor & Troubleshoot
Process and consult monitoring system alarms with adherence to process/KPIs/SLAs
Support resolution of user or system generated incident tickets, collaborate with cross-functional teams to resolve various issues
Investigate alerts (SNMP, Syslog, NetFlow), classify impact, and execute Tier-1/2 remediation playbooks within SLA.
Incident & Problem Management
Own and support P1/P2 bridges, coordinate with global teams, and drive issues to RCA using ITIL best practices.
Log detailed tickets, craft post-mortems, and recommend permanent fixes or automation.
Work with Service Providers, ensuring they meet their contractual commitments and work with them on Continuous Improvement
Change & Configuration
Review and implement scheduled changes (IOS XE, ArubaOS, AOS-CX).
Implement user requests for configuration changes in relation to ACLs/FWs/PBRs
Preparation of necessary activities and creation of change requests, presenting activities in various Change Advisory Boards, when required
Continuous Improvement & Knowledge Sharing
Maintain comprehensive records of issues, resolutions, processes, and best practices.
Mentor peers across time-zones, and champion best-practice security
What We’re Looking For:
Strong basic network knowledge (CCNA certification or equivalent knowledge level)
Experience in LAN/WLAN/WAN/MAN technologies in Cisco and Aruba vendor space
Hands-on troubleshooting experience in networking
Strong communication skills and ability to explain complex technical concepts to non-technical users (at least English B2)
Need to be a good team player and able to collaborate at all levels
Ability to identify problems, take ownership, and deliver high-quality solutions with minimal supervision
Experience of Working to ITIL/Agile Standards/Framework.
Nice to Have:
Experience in Cisco SDA technology (SD-WAN, ACI)
Experience in monitoring tools like Zabbix and Grafana
Relevant certifications Cisco and Aruba
Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.
Work #LikeABosch:
Employment ContractCompetitive salary + annual bonusHybrid work with flexible working hoursReferral Bonus ProgramCopyright costs for IT employeesGrow #LikeABosch:
Complex environment of working, professional support and possibility to share knowledge and best practicesOngoing development opportunities in a multinational environmentBroad access to professional trainings (incl. language courses), conferences and webinarsLive #LikeABosch:
Private medical care and life insuranceCafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)Prepaid Lunch Card Number of benefits for families (for instance summer camps for kids)Non-working day on the 31st of December