Location: Plano - Granite Parkway, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

This is a hybrid role full-time in Plano, Texas.

Position Summary
 

Network Operations Center Engineer

Imperva is seeking a collaborative and diligent person with a passion for infrastructure to work as a Network Operations Center (NOC) Engineer within our global Network Operations Center (NOC). The NOC is a 24x7x365 follow-the-sun monitoring and response team that is responsible for the overall health and operational success of our cloud infrastructure. This function plays a key role in our commitment towards customer success.

As a NOC Engineer, you are expected to have networking and operational knowledge that will enable you to respond and remediate alerts from network equipment and related systems across our global datacenters. You will work daytime hours, including weekend and holiday shift rotations, in our Plano, TX office, responding in real-time to alerts and events, and taking active part in incident management. At times you will also participate in projects with direct impact on the reliability and performance of the Imperva network.

Special Position Requirements

Schedule: Please indicate the core work hours required for this position, e.g. First Shift, 7AM-3PM Monday through Friday; Core Business Hours Monday-Friday, etc. The role usually works one weekend day, so it's Sun-Thurs or Tues - Sat.

Key Areas of Responsibility 

•    Actively engage in incident response: triage and remediation
•    Follow standard operating procedures, while recommending improvements as a result of experience and observations
•    Point of escalation for critical customer issues
•    Contribute to improving Imperva’s global network performance and stability
•    Building and maintaining knowledge as you develop expertise
•    Training and mentoring of new NOC engineers
•    Assist on long term projects and operational issues as needed
•    Analyze operational data to produce reports and insights on network performance
•    Willingness to grow in knowledge and span of responsibility

Basic Qualifications

•    Networking certifications: such as CCNA, JNCIA, etc.
•    Working knowledge of Internetworking (BGP)
•    Excellent knowledge of TCP/IP fundamentals, HTTP/S and DNS
•    Basic knowledge of Linux and scripting languages
•    A strong team player who is accountable towards business urgency
•    Ability to stay organized in a multi-tasking environment
•    Self-starter personality
•    End-user experience with various monitoring tools/systems (Zabbix, Grafana, ELK, Pingdom etc.)

The anticipated TTC range target assignment for this role is $80,000 Annual. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) 

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program