The Network Operations Analyst position at Manulife's Global Operations Command Center offers a fantastic opportunity to be at the forefront of maintaining and enhancing our network infrastructure. This role is crucial to our mission of ensuring seamless operations by proactively reducing P1/P2 incidents through vigilant monitoring and regular health checks. By joining our team, you will gain hands-on experience in a dynamic environment, collaborate with industry experts, and access extensive training resources that support both professional growth and personal well-being. **Position Responsibilities:** + Monitor infrastructure components both on-premises and in the cloud. + Provide 24/7 operational services in collaboration with the team. + Assist Infrastructure, DevOps, and Application teams with 24/7 monitoring and basic troubleshooting. + Resolve incidents within SLA timelines, including automating and improving existing processes. + Offer 1st level support for network infrastructure issues related to switches, routers, firewalls, load balancers, and access points. + Manage third-party vendors, including Telcos, to ensure timely incident resolution. + Conduct daily network health checks and basic maintenance plans. **Required Qualifications:** + At least 2 years of experience in the IT field, preferably in managing network infrastructure and security operations. + Solid experience in supporting complex network environments, with strong knowledge in routing and switching technologies like BGP and OSPF, and various network security technologies and systems and must have experience with firewalls and Cisco. + Bachelor's degree in Information Technology, Computing, or a related field. + No licenses required. + **Work Arrangement:** Full On-Site + **Shift schedule:** Rotating shifts to cover 24/7 operations (Day/Mid/Night) **Preferred Qualifications:** + Familiarity with Cisco, Palo Alto, CheckPoint, MS certification (desired but not required). + Experience with ITIL processes and ServiceNow tool. + Strong hands-on experience in end-to-end management, troubleshooting, and problem-solving across multiple platforms. + Experience with platforms such as Cisco networking, Palo Alto, CheckPoint, Fortigate firewalls, F5 Load balancer, Azure Cloud, Zscaler, Aruba, and SDWAN infrastructure. **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** En la oficina