Job Description Insight Global is looking for a Network Manager to join one of the leading insurance companies in Canada. The role requires working on-site two days a week at any of the following locations: Windsor, Toronto, Vancouver, Calgary, London, Mississauga, Montreal, Rouyn-Noranda, or Halifax. This role oversees the delivery and performance of network services, including scheduling, monitoring, and compliance. It involves leading a technical team, providing mentorship, and driving operational excellence in a 24/7 computing environment. Responsibilities include incident and problem management, reporting, vendor coordination, and ensuring infrastructure standards are met. The manager also contributes to strategic planning, project execution, and business continuity efforts, while staying aligned with industry best practices. Main Responsibilities Include the below: -Responsible for the overall delivery of Network services including scheduling, delivery, monitoring and compliance activities. -Accountable to lead, motivate, support and provide effective mentoring, coaching for all direct reports. -Provide advice and direction to members of the department in the negotiation of solutions to complex problems as requested. -Implement problem management and incident reporting processes that are designed to minimize impacts and promote required communication to required parts of the IT management team. -Ability to manage root cause analysis and effectively provide management status in our 7X24 computing environment. -Prepare written reports (e.g. monthly activity, special, status, statistical, informational, etc.) to communicate problem status, capacity measures, performance measurements, and other information to management using written communications. -Knowledge of industry business trends and best practices and ability to implement where appropriate. -Lead and/or participate in multidisciplinary project teams, and manage project accountabilities on time, within budget, and at the expected levels of delivery. -Work collaboratively with the strategic solutions and development management teams to ensure the delivery of network operation’s deliverables for application development projects. -Ensure production related standards and measurable guidelines are adhered to and understood by implementation resources during the construction of applicable infrastructure components. -Work closely with other I.T. management in technology planning, development and execution of I.T. operating plan. -Key deliverables include capacity, refresh and compliance planning. -Ensure compliance of all software license and maintenance agreements in the network areas -Works with technical staff and other departments to drive technical excellence and increase overall productivity and profitability. -Manage contractual agreements with third party technical and material supply contracts and ensure commitments are fulfilled according to terms and conditions. -Network technical testing and recovery as part of the of the overall business continuity plan. -Able to work with all levels of GSC / HBM+ leadership as it pertains to network services and solutions. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements -7+ years of progressive experience in network operations and infrastructure management within a large-scale IT environment. -Ideally 3+ years in a leadership or managerial role, with proven ability to mentor, coach, and lead technical teams. -Strong background in incident and problem management, including root cause analysis in a 24/7 computing environment. -Experience preparing and presenting technical reports and performance metrics to senior management. -Demonstrated success in project management, including cross-functional collaboration and delivering on time and within budget. -Solid understanding of network architecture, compliance standards, and software licensing. -Experience managing third-party vendors and contracts, ensuring service level agreements are met. -Familiarity with business continuity planning, including network testing and recovery procedures. -Knowledge of industry trends and best practices, with the ability to apply them effectively. -Excellent communication skills and ability to work across all levels of an organization. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.