Job Summary:

JOB DESCRIPTION –  NETWORK ENGINEER II

Location: (remote working)

Division: Ticketmaster, Technology

Line Manager: Manager, Network Services

Contract Terms: 40 hours per week

THE TEAM
 

Join our passionate team of network rockstars! We're responsible for designing, securing, and keeping our global data centre network infrastructure humming 24/7. We pride ourselves on crafting robust, secure architectures that power the company's success. But we're not afraid to push boundaries. Many of our innovative engineers are automation enthusiasts, regularly developing solutions to streamline workflows and make our jobs even better.

THE JOB                              

Ticketmaster is seeking a talented Network Engineer to join our passionate team as we embark on an exciting journey! You'll play a key role in designing, securing, and maintaining our reliable network across global data centres.

We're transitioning from a traditional 3 tier network architecture to a leaf and spine, VXLAN/EVPN topology. Your expertise will be crucial in helping us navigate this transformation and build a future-proof network.

This role offers a perfect blend of project work and day-to-day operations. You'll tackle projects varying in size and complexity, from internal network optimization to collaborating with other teams to design and implement solutions based on their needs. We leverage Agile methodologies for efficient project management.

Your day-to-day will involve handling support tickets for access requests or network information, and troubleshooting. Additionally, you'll be ready to tackle high-priority emergencies and ensure network uptime.

This is a great opportunity to join a team actively refreshing its data centre infrastructure. We're also implementing self-service and automation solutions, creating a more efficient and scalable network operation.

WHAT YOU WILL BE DOING

Design & Build Secure Networks: Craft and implement secure, scalable network infrastructure (routers, switches, firewalls, VPNs) aligned with evolving business needs. Manage larger projects within defined lifecycles.

Triage and Tackle Network Issues: Proactively address network performance concerns using your problem-solving skills. Diagnose and resolve complex network issues to ensure optimal performance.Champion Operational Excellence: Actively manage your workload within the Jira ticketing system and resolve operational requests efficiently.Maintain Network Security: Apply network device patches to stay ahead of security vulnerabilities and maintain a strong network posture.Automate for Efficiency: Develop and implement network automation solutions to streamline tasks and free up time for strategic initiatives.Document for Success: Maintain clear and comprehensive network configuration and procedure documentation to ensure knowledge transfer and smooth operations.Collaborative Spirit: Work closely with the network team and collaborate effectively with other IT teams (cloud, server, security etc) to achieve shared goals.Incident Response Hero: Be a key contributor in identifying, containing, and resolving major network incidents.Always Be Learning: Stay at the forefront of the industry by actively pursuing knowledge of emerging network technologies and security best practices.Be Part of the Solution: Participate in the on-call rotation

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)

5+ Years of Network Engineering Experience: You possess a minimum of 5 years' experience designing and implementing complex network solutions, with a proven track record of success.VXLAN & EVPN: You have a deep understanding and hands-on experience with VXLAN and EVPN technologies.Data Center Network: You've thrived in a network team environment, managing and troubleshooting data center network devices.Routing Protocol Guru: You have a solid grasp of routing protocols like BGP, EIGRP, and OSPF.Advanced Networking Knowledge: You possess a good understanding of MLAG, VPC, STP, and HA protocols.VPN Expertise: You have experience supporting various VPN technologies like VTI, DMVPN, and Cisco Secure Client.Firewall Fortress Builder: You have experience configuring, optimising, and troubleshooting Fortigate and ASA/Firepower firewalls.Automation Champion: Desirable, but not essential any Experience with scripting (Python, Ansible) and infrastructure as code tools (Docker, Git, Terraform) is a major plus.Industry-Certified: Not essential if strong relevant experience, but holding a relevant industry certification like CCNP, CCIE desirable

YOU (BEHAVIORAL REQUIREMENTS AND LINK TO TICKETMASTER PRINCIPLES)

Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success firstDoes not make excuses for errors or problems; acknowledges and corrects mistakesSees opportunities for creative problem solving while staying within the parameters of good practice. Generates unique but workable and useful solutions to difficult problemsThinks in terms of desired outcomes, not just reactive, quick solutions. Finds ways to turn the ideal into reality. Experiments with new ideas, methodologies, and proceduresProactively anticipates and prevents problems that are not readily apparent on the surface. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for issues that cross organisational boundaries and are unclear in natureObtains and shares information, ideas, and problems. Solicits advice, support, championship, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutionsStrong, creative problem solving and analytical in natureListens to, understands and interprets information/instructions correctlyAbility to work well within a team both local and remote; achieved by helping others to succeed through learning and continuous improvementSelf-motivated, self-disciplined and respectful

BENEFITS & PERKS 

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars: 

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)  

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days 

WEALTH: 401(k) program with company match, stock reimbursement program 

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support 

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment  

OTHERS: Volunteer time off, crowdfunding match  

  

LIFE AT TICKETMASTER 

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.  

  

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. 

  

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. 

  

Our work is guided by our values: 

  

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen. 

  

Teamwork – While we celebrate individual achievements, we know have more success as a team. 

  

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. 

  

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. 

  

EQUAL EMPLOYMENT OPPORTUNITY 

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.   

 

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.   

  

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. 

  

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis. 

  

HIRING PRACTICES 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

  

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. 

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The expected compensation for this position is:

$88,000.00 USD - $110,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.