Network Engineer II Location: West Greenwich, RI, US, 02817 Requisition ID: 17632 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . **Overview** Brightstar’s Network Operations Center is seeking a skilled and service-oriented Network Engineer – Level 2 Support to join our growing NOC team. This role is ideal for a mid-level network professional with strong troubleshooting experience and exposure to managed services or multi-tenant environments. You will handle advanced incidents, lead problem resolution across network platforms, and support new service implementations, acting as a bridge between Tier 1 support and engineering leadership. **Responsibilities** + Serve as a key escalation point for complex network and connectivity issues escalated from Tier 1 + Diagnose and resolve issues related to routing, switching, VPN, firewalls, wireless, and WAN optimization + Perform configuration changes, device provisioning, firmware upgrades, and health remediations + Collaborate with vendors and carriers to resolve circuit-level and infrastructure issues + Document root causes and create or update SOPs for recurring problems + Support onboarding of new client networks, including validation, device setup, and monitoring integration + Participate in project delivery efforts (e.g., firewall upgrades, site cutovers, SD-WAN deployments) + Assist in the review of alerts, logs, and performance metrics to proactively identify issues + Mentor Tier 1 staff and contribute to technical training and skill development + Maintain accurate records of all configurations and network changes **Key Tasks** 1. Incident Escalation and Resolution• Troubleshoot Layer 2/3 issues, VPN tunnels, ACLs, and NAT• Diagnose packet loss, latency, and failover issues across sites 2. Change Management and Configuration• Perform firewall and switch configurations • Execute approved changes during maintenance windows and document outcomes 3. Network Monitoring and Health Reviews• Analyze trends from monitoring systems • Identify recurring issues and create problem tickets or service improvement plans 4. Client and Carrier Coordination• Open and manage tickets with ISPs, cloud providers, or hardware vendors• Join client calls as a technical resource to explain root cause and remediation steps 5. Support Onboarding and Projects• Assist in provisioning and documentation for new clients or locations• Configure and ship edge devices, firewalls, and access points 6. Documentation and Knowledge Sharing• Maintain detailed documentation of network architecture and device configurations• Provide feedback to improve Tier 1 troubleshooting guides and SOPs **Key Attributes** + Analytical Troubleshooter + Digs deep into technical issues and identifies root causes effectively + Independent and Reliable + Confident resolving issues without micromanagement or excessive guidance + Strong Communicator + Can explain complex networking topics clearly to clients and colleagues + Customer-Oriented + Balances technical excellence with excellent client service + Collaborative + Works well with Tier 1, engineers, and leadership to maintain uptime + Organized and Thorough + Maintains accurate configs, logs, and change control + Proactive Learner + Keeps up with certifications and evolving tech (e.g., SD-WAN, Fortinet, cloud) **Qualifications** + 3–5 years of hands-on networking experience in a NOC, MSP, or enterprise setting + Strong understanding of IP routing (BGP, OSPF), switching, and Layer 2/3 concepts + Proven experience configuring and supporting Fortinet, Cisco, or Palo Alto devices + Ability to diagnose WAN, VPN, DNS, DHCP, and firewall-related issues + Familiarity with NMS/RMM platforms (e.g., SolarWinds, Zabbix) + Experience working with telcos/ISPs and managing circuit escalations + Proficient in CLI tools, packet captures, and log analysis + Excellent written documentation and communication skills + Certifications preferred: Fortinet NSE 4/5, Cisco CCNA/CCNP, CompTIA Network+, or equivalent **Keys to Success** + Building collaborative relationships + Decision making + Drive results + Foster innovation + Personal energy + Self-leadership \#LI-DAK At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $55,631 - $98,467. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.