Job Location San José Job Description About IT at P&GInformation Technology at Procter & Gamble integrates business, innovation, and technology to build a competitive edge across our 65+ trusted brands. Our mission is to enable business success through innovative technology solutions that impact over 5 billion consumers globally. From Day 1, you’ll be empowered to take initiative, lead projects, and make an impact. At P&G, you’ll work in dynamic, innovation-driven environments where your technical expertise is recognized and rewarded. The Opportunity We are seeking a highly skilled Network Engineer to join our Network Operations Center (NOC) team, supporting P&G’s global enterprise network. You’ll be at the forefront of maintaining and improving critical infrastructure, ensuring 24/7 service availability. Ideal candidates are self-motivated, adaptable, and passionate about advanced technologies. You should be proactive in identifying solutions and have a vision for using technology to support business growth. Responsibilities + Monitor and manage network services using incident, event, and service management processes with a focus on service restoration and continuous improvement. + Provide 24x7x365 operations support in a global, follow-the-sun NOC environment. + Handle second-level incident management, emphasizing quick and effective service restoration. + Mentor and support junior engineers for their technical and professional growth. + Lead and participate in crisis management calls, coordinating cross-functional resources as needed. + Implement standard changes across LAN, WAN, security, wireless, remote access, load balancing, and cloud connectivity. + Act as an escalation point for incidents and changes within the NOC team. + Develop and maintain support documentation and train NOC staff. + Utilize monitoring tools to ensure systems availability and performance. + Maintain clear and effective communication with internal stakeholders. The Ideal Candidate + Strong customer service mindset and ability to remain composed in high-pressure situations. + Proficient in Microsoft Office tools for collaboration and reporting. + Strong analytical and problem-solving skills. + Able to communicate complex technical concepts to both technical and non-technical audiences. + Builds strong working relationships across teams and departments. + Willing and available to work shifts, including weekends and holidays, to support 24x7 operations. Job Qualifications Required: + Associate degree in IT, Computer Science, Engineering, or related field OR 5+ years of relevant IT/network operations experience. + 3+ years of hands-on experience managing TCP/IP networks. + Advanced knowledge of carrier services and WAN technologies (MPLS, VPNs, VRFs, DWDM, etc.). + Expertise in networking technologies and infrastructure: Cisco, Viptela, F5, Aruba, Juniper, Checkpoint, Palo Alto, Riverbed, Zscaler, Sonus, Avaya. + Advanced experience with network load balancers and firewalls. + Familiarity with monitoring tools (e.g., CA Spectrum, EMC Smarts). + Strong working knowledge of operating systems: Cisco IOS/NXOS, Linux, Unix, Windows. + Understanding of IT compliance and governance frameworks (ITIL, PCI, SOC). Preferred: + Industry certifications such as Network+, CCNA, or CCNP. + Deep expertise in wireless networking technologies. Important Note for Candidates: Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information (https://www.pgcareers.com/cr/en/hiring-process#assessment) . Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success. What we offer! + We'll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities + You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager + We offer you to work and be part of a dynamic and supportive environment + We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting. + We love flexibility. You can arrange your work schedule based on your personal needs. + We will let you experience true support for work/life effectiveness and your long-term well-being. + We will give you a competitive salary and benefits' package. About us! P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Stay connected with us on social media! Follow us for the latest updates, exclusive content, and more. LinkedIn https://www.linkedin.com/company/procter-and-gamble/ Facebook P&G Careers | Santa Ana | Facebook (https://www.facebook.com/pgcostarica) Instagram @pgcareerscr Job Schedule Full time Job Number R000130954 Job Segmentation Experienced Professionals (Job Segmentation)