Big Sky, Montana, USA
6 days ago
Network Administrator
Overview Big Sky Resort is seeking a skilled and proactive Network Administrator to oversee the design, implementation, maintenance, and security of our resort's network infrastructure. This role is essential to ensuring seasmless connectivity across resort facilities. The ideal candidate will possess a strong technical background, hands-on experience with enterprise networking hardware and sofware, and a commitment to providing reliable IT services. This position offers the opportunity to work at one of the world's premiere ski destinations while supporting critical systemss that enhance guest experience and operational efficiency. Responsibilities Design, install, configure, and maintain resort-wide LAN, WAN, VPN, and wireless networks. Monitor network performance and troubleshoot connectivity issues across all resort facilities. Ensure network security through firewalls, access controls, and timely patching of hardware and software. Maintain and support network connectivity for critical resort systems including RFID Lift Access, Snowmaking Control Systems, Digital Signage, POS platforms, and others. Collaborate with IT, operations, and guest services teams to support business and guest connectivity needs. Perform routine network maintenance, updates, and backups to ensure system reliability and data integrity. Create and maintain detailed documentation of network architecture, procedures, and configurations. Manage network hardware inventory and recommend upgrades or replacements to ensure optimal performance. Provide physical support to network infrastructure, including house wiring cable runs, AP and switch deployments, fiber splicing, termination and troubleshooting of copper and fiber, among other layer 1 tasks. Respond to and resolve technical support requests in a timely and professional manner. Support seasonal setup and takedown of networking infrastructure at temporary or remote resort locations. Act as the primary initial point of contact for network troubleshooting escalation. Perform network related root/cause analysis: Identify clear problem descriptions that distinguish symptoms and impact, as well as identification of underlying factors. Perform assigned tasks with minimal oversight. Contribute to the design process, identify potential caveats, and propose ideas that will improve the overall network technology environment. Maintain and help to improve cybersecurity awareness and consider company posture implications of system configurations. Maintain compliance with written IT policies/standards/processes/work instructions. Use vendor support as required. Perform special projects and other duties as assigned. Competencies: Strong understanding of LAN/WAN, switches, routers, and network protocols, with hands-on experience diagnosing and resolving connectivity issues. Proficient in designing and maintaining large-scale, high-density Wi-Fi networks across diverse resort environments using enterprise-grade access points and controllers. Skilled in managing Windows and Linux servers, including DHCP, DNS, Active Directory, and file/print services. Monitors firewalls, IDS/IPS, ACLs, and ensures compliance with security standards like PCI DSS to protect guest and corporate data. Experienced with tools like PRTG, Wireshark, and SIEM platforms for real-time network performance and threat monitoring. Maintains and troubleshoots VoIP systems with a focus on QoS and reliable internal/external communication. Maintains thorough documentation of network infrastructure, change logs, and supports IT projects with planning and cross-departmental coordination. Understands the unique needs of a resort environment, including POS systems, RFID ticketing, snowmaking systems, and outdoor infrastructure challenges. Effective communication abilities with both technical and business team members Ability to develop and execute a plan based on high-level goals; Organized and self-motivated Ability to work independently and deliver high quality work output Ability to set priorities and adapt to changes in a quick, professional manner Demonstrates good judgment, accuracy and consistency Commitment to finding and implementing the correct solution to a problem; not just the quickest and easiest Working Conditions and Environment: Weekend, after hours and Holiday work may be required The successful applicant may be required to carry a cellular phone and to be on call. Working environment can include dirty, dusty, damp, dark, hot and cold conditions. Ability to ski or ride to on mountain locations. Appropriate equipment will be provided for hazardous conditions. Qualifications Require a minimum of High School diploma or equivalent. Requires 4 years of related work experience or 2 years of experience in Big Sky IT. Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications is required. CompTIA Network+ and Security+ preferred CCNA or CCNP preferred. Ability to use basic hand tools is required. Valid driver’s license with an acceptable driving record for company insurance purposes. Ability to ski or snowboard at or above the beginner level to perform on-mountain tasks. Physical Demands: Ability to lift up to 20 lbs, 40lbs assisted. Ability to use common technician hand tools. Ability to work in areas without handicap access. Ability to work on a ladder. Ability to communicate verbally with public, customers and employees. Ability to read manuals, documentation and computer screens. Ability to operate a motor vehicle. Be a part of our full-time year round team and enjoy these great benefits!  FREE Golf Pass for you, your spouse and dependents FREE Bike Haul/Scenic Lift Pass for you, your spouse and dependents  FREE Ski Pass for you, your spouse and dependents FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents  Steep Lodging discounts for accommodation for friends and family (blackout dates apply)  25% - 50% off Food discount at all outlets with charging privileges 20%-30% off Retail discount at all outlets with charging privileges, gear and sponsor discounts  Eligibility for affordable employee housing, a short walk or free bus ride away from work   401k and Health benefits for you and your family
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