This job code is utilized for the majority of our temporary hires.  The individual is performing hourly job duties as defined under the Fair Labor Standards Act.

Customer Success Operations Systems Intern

Support NetSuite Customer Success Delivery, ACS, and Support organizations for systems in NLCORP CRM, Open Air, and other approved tools via UTS ticket system.

Job description
Provides internal systems support to internal customer within Customer Success Delivery, Advanced Customer Success, and Support organizations. Support provided for systems within NLCORP CRM core product and customized processes & records, Open Air, and other approved tools. Troubleshoots, collects requirements, communicates, and resolves CS requests submitted primary through UTS ticketing system. Performs Business Analyst role for small to medium size projects, personal UTS ticket load as wells as NSCR change request queue status maintenance. Working closely with internal stakeholders and coordinates efforts with development team.

Responsibilities
Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.
As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.
NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success. Responsibilities and tasks are standard with some variation.

Completes own role largely independently within defined policies and procedures working from Universal Ticketing (UTS) ticketing system. Good understanding of core NetSuite product with knowledge in areas of customization, and with preferred knowledge of Open Air product. With ability to grow core product knowledge in these areas. Attention to detail critical. Ability to collect, organize, and display data in easily consumable format. Ad-hoc tasks for data errors analysis and data update tasks. Process internal UTS ticket requests involving ad-hoc tasks, system corrections, enhancement request, demo provisioning, and prioritize month and quarter end tasks mainly involving time entry processing and corrections. Fulfil duties related to System and Tools development team requests related queue management, to ensure development requests are in updated state while coordinating directly with development team. Follow-through skills necessary to obtain information from internal and external lines of business. Relationship management & customer services skills strongly desired. Strong written and verbal communication skills to interact with management and internal clients desired.