The National Helpdesk Technician is an entry-level position, responsible for providing Tier 1 helpdesk end-user support for small to enterprise-sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation.
Responsibilities Respond to calls, tickets, and emails to troubleshoot reported issues in a helpdesk environmentMonitor Backup offerings and escalate alertsReconcile licensing for National Helpdesk offeringsTroubleshoot, monitor, and maintain client computers and desktop applicationsSupport current Windows operating systemsSupport current Microsoft Office SuitesEscalate unresolved issues to the appropriate internal channelReconcile licensing for National Helpdesk offeringsDesktop imaging and building for customersMust be self-motivated and work well in a team environmentExcellent customer service skillsExcellent communication skills, including the ability to translate complex technical terms and concepts into layman’s termsSome weekend work may be required on occasion, so must have the ability to occasionally work remotely updating servers Qualifications 1 to 3 years’ experience in a technical support roleCurrent Microsoft Desktop Certification is highly preferredExcellent communication skills requiredExperience with current Windows operating systems requiredExperience with current Mac operating systemsAbility to remotely configure Smartphones to various email systems preferredExperience with local and network printers preferredBasic administration of Windows servers preferredLAN/WAN and basic network troubleshooting and problem-solving preferredFamiliarity with email server and spam filtering technology preferredMust be energetic, self-motivated and work well in a team environmentAbility to work remotely as neededABOUT US: Sharp Business Systems
Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.
Compensation for this position
The compensation range for this role is $46,100 - $70,000. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.
Employee perks
Comprehensive, family-friendly healthcare plans (medical, dental, vision). 401k retirement plan with a competitive match and plenty of financial support tools. Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)Rewarding and holistic wellness program.Training, professional development, and mentorship Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)Dynamic culture eager to innovate, enhance diversity, and work smarter.Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.
No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.
All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.
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