As a National Field Support Representative, you’ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You’ll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You’ll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You’ll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.

What our National Field Support Representatives Enjoy Most About the Role

Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problemsSolving technical issues in real-time using the latest tech tools and programsThe fast pace! It makes the day go by quickly, and you accomplish a lot each workdayOpportunities for growth through training, expanded education opportunities, and paths for career progression

Working Conditions
In this role you’ll work in a 24/7 call center environment with headset. You’ll work as part of an inclusive team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum.

Required Qualifications

Education:High School Diploma or equivalentTechnical skills:MS Office and computer literateAbilities:Problem-solving, critical thinking, communication, adaptability, and willingness to learnSchedule:Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays

Preferred Qualifications

Experience:2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer serviceEducation:College coursework or equivalent experience in technology

Spectrum Connects You to More  

Tools + Tech: Work with innovative, customer service technology and information systemsSupportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeedLearning Culture: We invest in your learning and provide paid training and coaching to help you succeed

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13547 Business Unit: Field Operations Zip Code: 59102

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.