The National Director of Operations is responsible for driving sales performance, profitability, and operational excellence across all assigned venues. This leader ensures brand consistency and the delivery of exceptional hospitality by providing strategic direction, coaching, and support to Venue Directors of Operations.
Centrally located near one of the following markets is required:
Akron, OH | Avon, OH | Baltimore, MD | Cleveland, OH | Columbus, OH | Germantown, MD | Loudoun, VA | National Harbor, MD | Pittsburgh, PA
(Frequent travel required to these assigned venues)
Operational Leadership (20%)
Provide ongoing communication, training, and empowerment to Venue Directors of Operations to ensure alignment with sales goals, service excellence, and brand standards across all assigned venues.
Talent Development (20%)
Build and maintain a strong talent pipeline across all assigned venues through succession planning and leadership development initiatives.
Performance Management (15%)
Establish clear goals, monitor progress, and conduct regular reviews against objectives and individual development plans for Venue Directors of Operations.
Cross-Functional Collaboration (15%)
Cultivate strong working relationships with cross-functional teams to ensure alignment on key business initiatives and shared goals.
Venue Oversight & Hospitality Coaching (30%)
Travel frequently to assigned venues to observe operations, provide in-person coaching to Venue Directors of Operations, recognize top performance, and ensure consistent hospitality delivery.
Bachelor’s Degree in Business Administration, Hospitality Management, or a related field (Preferred)
3+ years of multi-unit, high-volume operational leadership experience across multiple states (Required)
12+ years of progressive leadership experience in food & beverage operations (Preferred)
Strong business acumen with the ability to interpret performance data and develop strategic action plans
Excellent communication and interpersonal skills with strong listening, coaching, and feedback capabilities
Proven ability to set clear direction, drive accountability, and lead high-performing teams
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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