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Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As the NAMR Operations Strategic Initiative Director, you will work with the senior NAMR operational leaders (both functional and of local offices) to define and prioritize the set of Strategic initiatives, manage the portfolio of projects in a consistent and robust manner, accelerate analytics and specific redesign processes when required, assist functional project owners to drive change throughout the firm, and oversee development of the measurement and monitoring tools that define progress made and value delivered. You will play a key role in evolving internal operations across North America, primarily focused on the areas of travel operations, office experience, administrative services, and vendor procurement.

 

You will also play a critical role in building and reinforcing a NAMR Operations team culture of collaboration, continuous learning, and analytical insight for team members, and in developing junior team members through direct line management and on the job mentoring within assigned projects.

Key Activities and Responsibilities include:

 

Drive operational strategy and large change initiatives across NAMR Operations. Projects could relate to new operating model design and implementation, new digitals products, processes and ways of working. Support travel, vendor management and procurement efforts, ensuring strategic alignment with regional goals. Effectively executing this will require the individual and their team to:

Engage and thought partner with NAMR Operations Leadership by - setting objectives and direction, creating the roadmap, and reporting on progress - of major change efforts with the NAMR Operational spaceLead and deliver on major changes efforts from design through execution, including managing project teams and timelines.Partner with workstream leads to develop deliverables, and determine appropriate ways to navigate complex issues and change management agendasFor travel operations, play an active role in the operations by serving as a conduit between the function and leadershipDevelop business insights through complex data analysis and prepare high-quality presentations for senior leadership.Foster strong relationships to ensure strong teaming, develop team skills and improve the overall success of the project.Become a trusted advisor and be able to support issues, communication and influence outcomes.Manage NAMR Operations Analysis team, overseeing their deployment, recruitment and people management process

 

You're good at: 

Working in a complex environment at pace. You are comfortable managing multiple deliverables with multiple inputs often with high impact, time sensitive requirements. You will thrive in leading and driving change in an often-ambiguous environmentStakeholder Engagement. You can hear what someone needs, translate it into your own words, and create it. You are politically and organizationally savvy and can navigate/influence complex matrix organizationCommunicating in a mature and thoughtful manner – demonstrating credibility and displaying “executive” presence. Senior leaders will value your contributions to the conversations you participate inStructuring and analyzing information. You can take an idea for organizing data and turn it into a useful deliverable. Strong attention to detailLogically considering how complex projects get completed.Managing and developing (virtual) teams effectively. You are viewed as an inspiring leader, with a focus on growing your teams.

 

What You'll Bring

Significant experience managing, supporting and running change programs in a global organization, Advanced Business degree or Project Management qualification beneficialTrack record of successful change and project management to improve operational efficiency and effectiveness across global organizations. Managing the technical and cultural aspects of changeExperience at BCG or other professional services firm in a business partnership role is beneficialStrong knowledge of Microsoft Office applications including PowerPoint, Word, Excel and appetite to leverage more progressive digital tools for work process and teaming.Experience working successfully within a complex matrix structured organization is essential. Global/International experience and track record of managing teams and projects across bordersExperience managing teams and stakeholders, and an orientation towards achieving resultsVirtual work with international team members, some travel to support team or other work effortsKey competencies:Able to perform successfully and produce results in a fast-paced, intellectually intense, client-oriented environment, with the intelligence, political savvy and interpersonal skills to build teams and relationships throughout a loosely structured organizationA demonstrated understanding of business operations and an appreciation for how to prioritize among demands and balance the levers that make a complex business run smoothly and productivelyDemonstrated empathetic leadership and team management experience, including management of highly talented staffExcellent people management skills; ability to provide honest feedback and support in the development of employees’ capabilities; ability to resolve problems that affect employee performance; ability to provide inspirational leadership and gain trust, respect and praise of direct reportsA motivator and team player; a likable and charismatic person with strong interpersonal skillsStrong leadership profile, demonstrating self-confidence and enthusiasmIntuitive about people; creative about how to identify and implement new approaches to address people’s needs and support the growth and sustainability of the businessGood judgment, strong interpersonal skills and a collaborative styleExperience working successfully within a complex matrix structured organization, across diverse set of key stakeholdersStrong organizational and process management skills. Comfortable with multi-tasking and prioritizing within a fast-paced, demanding environmentAn ability to take a big picture approach and consider the ramifications of decisions on various constituenciesA flexibility and comfort with ambiguity. Openness to new and innovative ideas and to changeAble to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s values and cultureAn outstanding, confident communicator; articulate and strong at influencing multiple stakeholders to adopt a new point of viewA maturity and seasoning that engenders respect and trust from othersHigh integrity, a positive attitude, and an ability to maintain absolute confidentialityDecisive, pragmatic, and reason-mindedUnflappable, thick skinned, and the personal fortitude to push back when necessaryThe courage and confidence to create an environment where people are comfortable speaking up; the ability to settle disagreements as they ariseA stick-to-it-ness and resourcefulness to find and deliver the best outcomeAbility to perform effectively under pressure; consistent management of changing situations with tact, poise, and patienceSelf-starting attitude, pro-active, a can-do attitudeA quick study; demonstrated ability to identify, analyze, and solve problems

Who You'll Work With

You will report directly to the NAMR Operations and Business Service Executive Director and work closely with a wide range of Operations leadership and teams across North America.   

 

Additional info

Format At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That's why we operate on a hybrid model, with the expectation that team members will be in the office regularly. This role is designed for those who thrive in a dynamic, collaborative environment and is not intended for remote or virtual work.  Compensation InformationTotal compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.   The base salary range for this role begins at $155,000 in our lowest cost geography and goes up to $195,300 in our highest cost geography. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process.     At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.  All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and childrenLow $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefitsVision insurance with coverage for both glasses and contact lenses annuallyReimbursement for gym memberships and other fitness activitiesFully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) planPaid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursementGenerous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)Paid sick time on an as needed basis*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.  

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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