We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 
Product Development uses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life. We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, and more!

In this position... 
The Quality Manager leads teams and helps manage high cost priorities for all the teams.

 

Key Requirements/Skills: 

10 years of overall experience Bachelor’s in Engineering, Master’s preferred  Management experience that has demonstrated ability to operate as leader   Effective data analytics skills that include the use of quality analytic tools (Quality Ai, GSAR, Global Reliability Dashboard, Repair Diagnostics Mapping) Ability to work independently, making key decisions in the best interests of customers   Extensive Internal Combustion Propulsion & Thermal System’s Engineering experience  Strong knowledge of Ford’s Quality Operating System and the Ford Customer Service Division  Highly capable problem solving skills (6 Sigma, 3 by 5 why, 8D)  Ability to lead cross-function teams to deliver high priority assignments that are often not within your direct reporting structure Excellent oral and written communication skills with ability to lead and organize teams to communicate to Director level forums  Strong business acumen for decision making based on specific criteria’s  Flexible and agile to deliver and rollout successfully new quality initiatives

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

 

 

For more information on salary and benefits, click here: https://fordcareers.co/LL5SP1
This position is a range of salary grades LL5 .

Visa sponsorship is not available for this position. 
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to four days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid   #LI-KH2
 

Core Quality & Analytics

Communicate Quality office initiatives to the IPTSE organization with clarity and detail for effective execution. Maintain discipline around quality processes within IPTSE to ensure standardization, efficiency, and effectiveness for all initiatives. Oversee and ensure data integrity for all quality data being circulated and presented with respect to IPTSE’s quality. Manage Core Quality Objective Setting and status relative to these objectives. Lead agendas for the Director Quality Review (DQR) & Functional Quality Review (FQR). Monitor VHE VPQR and ISQR agendas to prepare IPTSE when required. Develop key executive-level presentations to support quality report-outs in the Vice President Quality Review, Daily Systemic Quality, Field Service Quality Review, and VP Daily Quality Reviews. Responsible for directing proper data collection regarding engine quality status for Director-level report-outs. Serve as an integral part of data analysis and development of accurate conclusions regarding key quality issues driving status outcomes. Effectively communicate priority quality concerns to appropriate teams in order to establish key players in continuous improvement. Manage the Quality Analytics team that supports all propulsion and application engineering groups with claims reading, binning, BSAQ management, Plant Quality Review Decks, and PRT meetings. Manage the IPTSE Cost & Quality PIN (purchase identification number) within budget to fund key quality projects.

High Time In Service

Manage the High Time in Service Section as they deliver quality robustness projects that align to reduce 36MIS warranty and warranty cost reserves. Triage and analyze HTIS warranty data to develop strong problem definitions to be presented to applicable engineering teams for root cause and countermeasure implementation. Serve as a key decision-maker for priority warranty projects that yield both customer satisfaction and cost-saving initiatives. Collaborate to develop test plans to validate root cause hypotheses or repair effectiveness; plans must include cost, timing, and people resource information. Communicate test plan/status/results directly to Executives (VP & Director Level reviews). Review and approve test data, leveraging key subject matter experts within PD as required. Create a decision matrix for repair implementation business cases to communicate accurate recommendations established from the testing. Lead cross-functional teams through the implementation process of large Field Service Actions to provide the customer with an effective repair, as well as control the warranty spend costs associated with the quality issues. Manage the engine and component teardown facilities ensuring proper prioritization, resources, funding and any further needs for it to operate

Warranty Spend/CPR Reduction & Service Engineering

Lead cross-functional teams in high warranty spend projects to implement effective repairs in the field that also deliver cost savings to the company. Oversee projects to ensure teams are utilizing warranty spend reduction tools correctly and optimizing all lower-cost repair opportunities. Supervise the assessment of serviceability issues and concerns for new model designs to apply the most cost-effective service solution available. Monitor service publication releases, which involves approving updated diagnostics and repair procedures that result in a more robust, yet less costly repair in the field.