Analyze, coordinate, and execute Customer E&O Claims for NA EDS Plants.

General Functions:

Identify Excess and Obsolete Inventory Risk by Program. This includes Program Buildout, Customer Volume fluctuations, New launches, Mix changes, and other causes.Coordinate mitigation/reaction plans with Central & Advanced PC, Plants, Operations, and Sales.Communicate Risk and Ops on weekly management calls.Assure the execution of systemic claims according to customer Terms and Conditions. This includes FAB and Commercial claims.Conduct Claim dispute calls with Sales and Customer.Obtain the Claim PO and ensure it is registered in the proper account according to finance.Develop training and certification customized by OEM/Program and provide to plants.Implement automation tools in the IT development area for continuous improvement.

Requirements:

Bachelor's in Engineering or Business Administration.English written and fluent speaking+3 years of experience in customer serviceMicrosoft Office proficientLeadershipStrong communication and teamworkAbility to work with multi-site and multi-functional areasProblem Solving

Required Training

Orientation + Basic Training / On BoardingSAP EDI key transactions understandingCustomer Terms and Conditions, Portal Navigation.EDI volume

Why join us?

You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Aptiv Rewards & Advantages

Competitive compensation package including; Bonus Potential, Healthcare, Pension & TaxSaver schemes.Learning, professional growth, and development in a world-recognized international environment.Access to internal & external training, coaching & certifications.Recognition for innovation and excellence.Opportunities to give back to the community.Meaningful work that makes a difference in the world.

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.