In the Managed Services Department, customers count on us to keep their MySQL databases running, and we are vital to the success of their business. With 24/7 support of world-class DBAs, we are able to deliver the highest quality support to customers around the world!

From incidents and outages handling through a variety of project executions to proactive recommendations for environment improvements - These are our objectives that aim at customer satisfaction and translate to customers’ business results.

What You Will Do:

Troubleshoot and resolve customer issues related to DB systems' availability and performance.  

Develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  

Perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time. 

React to incidents and provide solutions aiming at maintaining environmental improvements.

Work in a fast-paced environment where we are responsible for the company’s most critical systems. Work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.

What You Have Done:

3+ years of experience working with Relational Databases

Understanding of Linux OS basics

Proficient in shell usage (bash): commands such as less, nano, vim, grep, cd, df, top, ls, etc.

Can use SSH to connect to remote systems with a password and public/private keys

Understanding of concepts like IO, load, CPU, RAM, and disk usage

Familiar with automation concepts to speed up workflows

Basic knowledge of InnoDB internals

Basic knowledge of Performance Schema

Ability to optimize queries

Experience with tools from the Percona Toolkit or similar to execute tasks

Deep understanding of replication and replication models, including GTID

Skilled in troubleshooting problems in a MySQL environment

Knowledgeable in backup solutions and strategies

Familiar with high availability (HA) solutions and strategies

Knowledge of virtually synchronous replication technologies like PXC and InnoDB Group Replication

Non-Technical Skills:

Ability to independently assess customer/environmental impact

Execute approved change management and implementation plans

Adhere to incident handling processes

Resolve issues by following runbooks

Strong written communication skills in English

Ability to write clear and concise technical reports

Effective interpersonal skills to collaborate with internal teams and customers

Capable of communicating complex information to both staff and customers in a straightforward manner

Positive, helpful, and supportive attitude

Strong desire to learn and expand knowledge of DBMSs

Ability to thrive in a fast-paced environment

Willingness to contribute to improving operational processes

What Will Make You Stand Out:

Deep technical understanding of various MySQL architectures (Backups, Percona XtraDB Cluster/Galera, Group Replication, Semi-Sync, Asynchronous Replication)

Expertise in optimizing MySQL queries

Proficient with Percona Toolkit, particularly pt-online-schema-change, pt-table-checksum, pt-table-sync, and understanding their potential impact

Experience working with Ansible for automation

Hands-on experience with Group Replication

Familiarity with PMM (Percona Monitoring and Management)

Knowledge of Kubernetes

Experience with cloud technologies and DBaaS (Database-as-a-Service)

Experience with Postgres and/or MongoDB

Familiarity with the managed service provider model

Closing:

Working hours depend on the timezone ( in UTC ). This position is for:

EMEA shift - 6:00am - 2:00am

Each team member has an on-call duty during the weekends -  12h on Saturday and 12h on Sunday once a month.

Some flexibility in availability is required for internal meetings.

Why Join Us?
At our company, you’ll be part of a forward-thinking marketing team that values creativity, collaboration, and continuous learning. We empower our team to take ownership, experiment, and drive real impact in digital growth.

If you’re excited about optimizing digital experiences, growing organic reach, and solving marketing challenges, we’d love to hear from you!

Apply now and let’s build something amazing together!