We are seeking a knowledgeable application support engineer to monitor and maintain the efficiency of our applications. Role includes monitoring, maintaining and debugging issues and fixing them.

Roles & Responsibilities\:

1. Technical support role responsible for maintenance and monitoring of Customer facing portal developed & deployed over a CRM platform / APIs / UiaaS web components

2. Willing for rotational shifts as needed

3. Address various customer reported issues and requests, such as Access issues, requests, configuration update within defined SLAs or escalate to appropriate teams.

4. Adhere to support quality processes using ticketing tools

5. Analysis of various customer data to ensure data quality

6. Analysis of Portal performance data and propose corrections needed to ensure the performance levels working with L3 / product teams

7. Problem Management for recurring issues, escalation and trend analysis

8. Collaboration with various technical and business teams

9. Managing customers confidential data and ensuring there is no breach.

10. Performing analyses on application/website functionality and suggesting improvements.

11. Ensuring effective front-end and back-end functionality of applications.

12. Consulting with the software development team, internal users, and clients to improve application performance or fixing issues raised.

13. Documenting processes and monitoring application performance metrics

14. Determining the causes of application errors, API failures and repairing them