Work Flexibility: Hybrid

As our myHR representative, you will provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers. You will triage inquiries regarding Workday system functionality, corporate policies, benefit and leave information, payroll/paycheck questions, recruiting, SLMS, and total rewards and handle confidential and sensitive information.

This is a hybrid role and is defined as the ability to go into the office as needed for meetings and trainings. You will work 10:30-7pm EST Monday-Friday.

What you will do-

You will provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers

You will triage inquiries regarding Workday system functionality, corporate policies, benefit and leave information, payroll/paycheck questions, recruiting, SLMS, and total rewards

Handle confidential and sensitive information (i.e. HIPPA related)

Provide training to employees and managers on Workday functionality and HR processes

Determine escalation path of more complex customer issues to specialized teams or the appropriate COE for advanced support and follow up as required

Assist employees and managers with myHR portal and Workday system navigation and completing transactions

Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

Additional responsibilities include but are not limited to : Understand and comprehend general requests in order to provide accuracy responses to information, ability to recall specific information from a variety of HR related materials, communicate clearly telephonically and via email and other electronic means

What you need-

Required:

Ability to work 10:30am – 7:00pm shift hours - required

High School diploma or equivalent - required

1+ year of experience with typing, Microsoft Office Tools (Excel, PowerPoint, Word) - required

Preferred:

2+ years of customer service experience - preferred

This is a hybrid role (remote with occasional office days, must be located within driving distance to Portage, Michigan Stryker office)

Experience using a case management or HRMS system and Workday applications - preferred

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.