Overview This position is physically located in Balad, Iraq Under the direction of the MWR Manager, provides functional and supervisory leadership to the staff at assigned recreation facilities, associated processes, and programs. Interfaces with internal and external customers/management to address and resolve customer support issues. Accomplishes leadership and administrative tasks required to ensure effective contractor services customer support to the program. Shall exercise considerable initiative and judgment in the day-to-day supervision and administration of recreation facilities operations. Performs other related duties as assigned. Supervises recreation facilities, programs, services, and a diverse, multicultural workforce in providing contractual requirements to the community. Responsibilities This position description is subject to change at any time as needed to meet the requirements of the program or company. Supervises recreation facilities, programs, services and a diverse, multi-cultural work force in providing contractual requirements to the community. Supervises the activities of a diverse staff within MWR recreation operations. Interviews and recommends candidates for open positions. Coaches staff on a daily basis, for training, problem-solving and continuous improvement. Prepares performance appraisals as required. Recommends employees for recognition and incentive awards. Prepares and issues disciplinary action when appropriate. Plans, develops, implements and evaluates comprehensive recreation programs and services. Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures. Ensures a high level of program standards are upheld and followed. Conducts training of staff in all Recreation facilities operations covering job skill orientation and development, work procedures, customer service, safety, fire and emergency procedures, Performance Work Statement / Technical Exhibits / contractual requirements, facilities security, property control, supply management and cross-training within MWR. Assigns and delegates functions, tasks, projects and special assignments to subordinates. Employs a collaborative approach to foster open communication among team members; conducts regular team meeting to focus and engage staff members. Maintains and controls property assigned to functional areas. Utilizes knowledge of lifecycle replacement and schedules to request/requisition required supplies and equipment. Ensures that supply inventories and consumption records are tracked and maintained. Works in close coordination with the MWR Programs Manager, other supervisors, Leads, and appropriate external agencies to create a continuous flow of information regarding MWR operations. Interfaces with designated Government Representatives and other contractor elements to assure smooth operations and compliance with government directives, standards and needs. Develops and maintains an annual activities planning calendar for training and quality objectives. Develops SOPs, internal operating procedures and training plans that support contractual requirements. Handles confidential matters (personnel actions, management reports, etc.) in accordance with V2X policies. Develops, implements and applies management control procedures to ensure quality standards are met. Provides assistance, direction, and information to employees and grantees as required. Supports the achievement of V2X metrics, whether metrics are directly or indirectly affected by this position’s work activities. Must be willing to work on holidays, short notices, all shifts, overtime and assigned to any MWR location in Iraq. Vacation scheduling will also be dictated by mission requirements and determined independent from spouse if applicable. Performs other duties as required and directed by MWR Management. Qualifications Minimum Qualifications: Education/Certifications: High school diploma and four (4) years of relevant experience. Associate degree with a major in recreation, physical education, leisure studies, business or related field. Must be able to obtain an on post drivers license. OCN Qualifications/Experience Requirements: High school diploma and four (4) years of relevant experience. Associate degree with a major in recreation, physical education, leisure studies, business or related field. Must be able to obtain an on post drivers license. Must be able to read/write and speak English. Skills: Must exhibit strong organization and communication skills. Must have a customer service background. Must also be fluent in spoken and written English. Must have a good command of military rank structure. Preferably familiar with related US Army regulation and pamphlets. Must be flexible and have excellent interpersonal skills. Must be able to recognize and quickly resolve customer issues, lead furnishings personnel, and work independently with little or no supervision. Working Conditions: Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, dusty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months). Includes some industrial production environment conditions as well. Physical Requirements: Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices. Must comply with all Fire and Safety Regulations and post policies. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.