**Responsibilities:** + Processes various basic department related reports and utilizes departmental databases as well as 3rd party applications + Answer calls and questions on operational topics and account maintenance. + Contacts internal/external customers including fund companies to resolve account maintenance issues/requests + Monitors reports related to general maintenance issues; notifying advisors on actions concerning client positions + Understands client needs, identifies root causes of problems, and implements pragmatic solutions. + Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility. + Participates in general User Agreement Testing (UAT) for systems and new process implementation. + Carry out operational tasks by following established processes. May involve adjusting basic settings or parameters in order to meet performance standards. + Use standard office software to carry out basic formatting of letters, memoranda, and routine reports. + Maintain files and records. + Ensure a positive experience for internal clients by having courteous interactions with them. + Assess compliance with established standards and protocols for routine inquiries. + Support others by carrying out basic data management tasks. + Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct. + Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. **Knowledge of:** + Basic investment concepts, practices, procedures and industry regulations related to Mutual Funds + Basic mathematical skills including addition, subtraction, multiplication, division, percentages, fractions, and averages + Principles and practices of customer relations and communication + Excel, Word, Outlook and other applications as needed. + MS Office sufficient to create letters, documents and send emails. **Skills:** + Supports business processes by understanding and effectively using standard office equipment and standard software packages. + Uses clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies. + Plan, organize, prioritize and oversee activities to efficiently meet business objectives. + Develop appropriate plans or perform necessary actions based on recommendations and requirements. + Analyze data trends for use in reports to help guide decision making. + Uses an understanding of numerical concepts to perform mathematical operations such as report analysis under supervision. + Develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives. + Select, deploy and get the best results from the most appropriate office system.