At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access to affordable housing finance.

Job Description

As a valued colleague on our team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers.

THE IMPACT YOU WILL MAKE

The Multifamily Customer Engagement Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

Develop customer relationships across business units and/or customer accounts and strive to do what's right for our customers.Identify executives, managers, and team members to support customer relationships.Lead the team in supporting and selling the Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.Provide support for operational activities.Guide the team in providing subject matter expertise, best practices, and recommendations for teams across the organization.Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division. 

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experience

4 years relevant experience

Desired Experience

Bachelor’s degree or equivalentRisk Assessment and management skills including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating riskCollaborate with individuals from various areas of expertise to achieve shared objectivesDemonstrated expertise in operational excellence, with a proven ability to enhance and supervise business operations for optimal efficiencyStrong relationship management capabilities, including engaging and managing stakeholders, customers, and vendors, as well as cultivating robust professional networksProven ability to collect accurate information to explain complex concepts and provide well-informed answers to key questionDemonstrated ability in conducting, developing, and evaluating training, instructional design, and learning management systems.Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflictProven experience guiding organizations through planning and managing change initiatives to successfully achieve strategic objectivesExpertise in business insight, including advising, designing business models, customer and market analysis, forecasting, and benchmarkingAdept at managing project plans, resources, and people to ensure successful project completionSkilled in presenting information and ideas to an audience in a way that is engaging and easy to understandSkilled in preparing documentation and database reporting to support analysis, data discovery, and decision-making utilizing tools such as Crystal Reports, Excel, or SSRSSkilled in MuralExperience using Salesforce CRMSkilled in Excel

Multifamily Customer Engagement - Customer and Partner Management - Lead Associate

Target Pay Range: $107,000 - $139,000 a year

Qualifications

Education:

Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

107000

to

139000