Multi Services Assistant

Salary: £25,000 per annum, plus company benefits

Location: Oxford, OX4 2RW

Contract: Permanent, Full Time

Hours: 37.5 hours per week, Monday to Friday between the hours of 8:30am – 5:30pm with 1 hour unpaid break

Work Model: In person

Williams Lea seeks a Multi Services Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of this role:

The primary focus of the Multi Services Assistant will be to support the Reprographics and the Office Services on a daily basis to ensure all tasks are completed within time frame specified.

You will add value by providing daily back-office services for our client and teams. Services include but are not limited to reprographics and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The ideal candidate will have experience in administration and document production, and be extremely computer savvy.

Key responsibilities:

Delivering an exceptional electronic and hard copy file management serviceReturn or add documents to existing client filesWork with the practice management system to log and record documentsFiling and file housekeepingUnderstanding and processing of principle documentsMaintain all filing and work areas in a tidy and orderly mannerCollect file and documents from client areas and return files to shelvesSort, scan, rename, distribute incoming mail to the dedicated centralised filing areaMaintain equipment to a good working order and troubleshoot problems, place service calls when neededFollow all stock and consumable procedures. Replenish copiers with all consumablesPrioritise jobs and run them to meet customer requirements and deadlinesProvide photocopying, scanning, and printing as per customer instructionsCollect and complete any information required for billing or client charge back dataEnsure that job requests are tracked on system properly before beginning new requestUnderstand and comply with Floor support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideasBinding final form documentsExtensive computer and data related tasksUsage of internal and external portals/systemsDeal with any customer enquires in a prompt and efficient mannerAccept requests for Williams Lea work, notifying customers of estimated completion time as appropriate and in line with service level agreements

Personal attributes

Experience in office administration is essentialComputer literacyCan-do attitude

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays(pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).