Hi,
Greetings from Best Infosystems Ltd.!
We've spotted your impressive profile and have an exciting opportunity tailored to your skills and passions.
Mulesoft Technical Support_Full-time_WFO
Job Title: Mulesoft Technical Support
Experience Required: 4.8-6 Years
Shift: Day Shift 5 Days week
Location: Mumbai
Key Responsibilities:
· Act as the first point of contact for application-related incidents and service requests.
· Monitor application health, system alerts and performance dashboards to ensure uptime and responsiveness.
· Log, triage and resolve L1-level incidents or escalate to L2/L3 teams as needed.
· Perform routine checks, batch monitoring, and scheduled task verification.
· Collaborate with infrastructure, database and security teams for issue identification and resolution.
· Provide support for deployments, release validations and user acceptance testing (UAT).
· Maintain accurate ticket logs, incident reports and knowledge base articles.
· Ensure compliance with ITIL processes for incident, problem and change management.
· Support legacy and modern applications within the bank’s ecosystem.
Key Skills & Experience Required:
· 5–6 years of experience in application support within BFSI domain
· Good understanding of core banking and allied banking applications.
· Experience in handling production issues, system monitoring tools, and basic troubleshooting.
· Familiarity with databases (Oracle, SQL Server), log analysis and basic SQL scripting.
· Knowledge of infrastructure components like servers, networks, and firewalls.
· Working knowledge of incident tracking tools like Service Now
· Basic understanding of application deployments, version control and rollback procedures.
· Strong communication, coordination, and documentation skills.
Preferred Qualifications:
· Bachelor’s degree in computer science, Information Technology, or related field.( BE/Btech/MCA-Fulltime for Developer.)
· Certifications in ITIL Foundation, Microsoft, Oracle, or relevant technologies.
· Experience with low-code platforms like Out Systems is a plus.
· Exposure to banking IT frameworks and regulatory support requirements.
If you are interested, please share your updated resume along with the following details for the next steps:
# Your full name ( First : Middle : Last ) ( All expanded ):
# Present Employer Name & Work Location:
# Permanent / Contract Employee:
# Current Location:
# Preferred Location (Bangalore/Pune/Navi Mumbai/Noida/Hyderabad/Chennai):
# Highest Qualification (University Name and Passing year):
# Total experience:
# Current CTC and take home:
# Expected CTC and take home:
# Official Notice Period:
# Are you serving notice period if yes then mention LWD (Last Working Day):
# Any offer you are holding (if yes please share the offer amount):
# Must have experience with low-code platforms like Out Systems is a plus in years:
# Must have exposure to banking IT frameworks and regulatory support requirements:
# Must have experience in handling production issues, system monitoring tools, and basic troubleshooting:
# Must have experience with databases (Oracle, SQL Server), log analysis and basic SQL scripting:
# Must have experience in application support within BFSI domain in years: