The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

PayPal, Inc. seeks MTS 2, Process Engineering in San Jose, CA

Job Duties: Conduct fact-based analyses including data collection, data analyses, and synthesis of data to generate key insights for projects and to identify root causes when process performance exceeds control limits. Drive the implementation of process improvement initiatives across various departments within the organization to achieve operational excellence. Define KPIs and implement measurement framework to understand the performance of assigned processes, using control charts to monitor performance and maintain performance within acceptable limits. Develop presentations for and recommend strategies to senior management to optimize business processes for achievement of primary metrics, including business cases with quantified financial benefits. Once approved and in execution, facilitate discussions on project or program progress, results, and assistance needed from senior management. Establish and maintain process documentation, including process models, standard operating procedures, and work instructions. Develop and maintain relationships with internal stakeholders to ensure process improvements align with business objectives. Provide training and support to team members on new processes and process improvements. Mentor Revenue Operations peers and leaders on Six Sigma and general process analysis and engineering best practices. Telecommuting permitted – work can be performed from anywhere in the U.S.

Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Engineering, or a closely related field plus five years of experience in the job offered or a related occupation.

Special Skill Requirements:

1. Experience in performing statistical and data analysis using software applications, including Minitab and MS Excel (5 years).

2. Experience in creating Process maps using software applications, including Visio (5 years).

3. Experience in leading projects end to end from inception to closure using software applications, including MS project and MS Excel (5 years).

4. Experience defining KPIs and implementing measurement framework to monitor performance through control charts using software applications, including Minitab and MS Excel (5 years).

5. Experience planning and leading Kaizen working sessions for cross functional teams to execute rapid improvement initiatives (5 years).

6. Experience with establishing and maintaining process documentation, Standard operating procedures and work instructions (5 years).

7. Experience creating dashboards, and using data visualization tools to showcase current performance using software applications, including Tableau and PowerBI (5 years).

8. Experience recommending strategies to senior management to optimize business processes for achieving primary metrics and financial benefits using software applications, including MS PowerPoint and MS Excel (5 years).

9. Experience providing training and mentorship to peers and leaders on Lean Six sigma and general process analysis (3 years).

Preferred Qualification:

EOE, including disability/vets.

Salary: $132,101.00-177,625.00 per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.

PayPal is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including but not limited to relevant skills and experience.  Your recruiter can share more information about our total compensation package during the hiring process.

Must be legally authorized to work in the U.S. without sponsorship.

Subsidiary:

Travel Percent:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.