Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :
- Ensure configuration of Microsoft Teams across the organization and proper integration with Microsoft 365 services (e.g., SharePoint, OneDrive, Exchange)
- Provide Tier 3 support for Teams-related incidents and requests. Troubleshoot and resolve issues related to Teams meetings, chats, calls, and file sharing
- Perform operational activities to support global users and organizations
- Proactively identify and resolve issues that may affect service availability or user experience.
- Ensure Microsoft Teams complies with the organization's security and data protection policies.
- Assist with the rollout of new features, updates, and major changes to Microsoft Teams.
- Create and maintain comprehensive documentation for Teams-related procedures, configurations, and troubleshooting steps.
- Stay updated on Microsoft Teams updates and new feature releases, sharing knowledge with the team.

 

Qualifications

Educational qualification:

Bachelor’s degree in computer science
Microsoft 365 Certified: Teams Administrator Associate

Experience :

   - 3 to 5 years of experience working with Microsoft Teams
   - Proven experience with UC platforms and communication technologies.
   - Knowledge of PowerShell scripting for automation and troubleshooting.
   - Expertise in Microsoft Teams administration and troubleshooting
   - Strong analytical, problem-solving, and communication skills.
   - Knowledge in support processes and KPI monitoring
   - Ability to work in a collaborative team environment and handle multiple priorities.

Mandatory/requires Skills :

Preferred Skills :