Job Requirements

MRO Customer Service Specialist
Job description:

Creating and processing orders in the ERP system; Administration of a large number of orders, preparation of reports, order statuses for the customer's needs.Taking responsibility for customer problems and leading to their solution, while drawing conclusions and translating them into continuous process improvement.Building lasting relationships and business contacts with customers.Close cooperation with the following departments: production, quality, purchasing, logistics, finance, sales.Performing contract analyses, performance and transfer of requirements to product service.Observation and searching for process difficulties in order to eliminate them.Creating instructions, standards or their revision in order to better adapt the process.Supporting the department manager and the team in creating and implementing a development strategy.

Work Experience

Requirements:

Bachelor’s degreeExperience in cooperation with large corporate clients, supporting or coordinating team work is welcome.Ability to build relationships with the client using various channels (remotely - e-mail, phone; in person).Ability to adapt to changing conditions and the dynamics of an organization such as a service organization/MRO.High data analysis skills.Setting priorities.Very good knowledge of English.Practical knowledge of the SAP environment and proficiency in using the MS Office package, with emphasis on Excel.Very good communication skills and the ability to listen to the client's needs.Creativity, independence and excellent work organization.Highly developed interpersonal skills, punctuality, dutifulness and availability in exceptional situations (critical for the client) outside standard working hours.Ability to work effectively in a team.Willingness to continuously improve and find new values for the team and organization.Stationary work.