**Overview** REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. This job contributes to REI’s success by supporting critical change mitigation activities across the organization for the “Merchandising Planning Transformation” (MPT) Program. This program entails significant technology and business process transformation for the merchandising area of the REI Co-op and is a critical foundational enabler for both the Co-op’s ongoing operations as well as its planned strategic initiatives. This role focuses on developing change management materials across change, training, communications, and measurement in support of the successful implementation and adoption of industry leading merchandising technology. This person will focus on all sides of change – changes to thinking, philosophy or mindset, ways of working, business processes, and technology changes. This person will partner closely with the Transformation Program Team, Transformation Change Team, REI Strategic Implementation Partners, Program Sponsors, and Collaborators. This role models and acts in accordance with REI’s guiding values and mission. **Responsibilities and Qualifications** + Support change management process and methodology to help the organization and managers anticipate, drive, and embrace changes required by the Merchandising Planning Transformation + Be the leading advocate for people during technology and process transformation + Partner and provide coaching to executive leadership, managers, co-op teams, and program team members throughout the change process to identify and mitigate risk, create strategies to overcome barriers to change, and ensure successful adoption of new capabilities + Assess the change impact, conduct impact analyses, assess change readiness, and identify key collaborators of the change + Monitor change progress in partnership with program change management team, and suggest mitigation strategies for low adoption rates + Provide status updates and dashboards using best-practice metrics to guide the team in measuring change adoption, risks, and performance + Partner with transformation change management team to collaborate and go further together to drive change within organization + Coordinates with change and program teams across the co-op to integrate changes from various initiatives and implementations for manageable consumption by end users **Communication & Engagement** + Support communication strategies to create awareness, drive acceptance and adoption + Serve as project manager for communication strategies, as directed, managing work plans and timelines end-to-end + Manage program communication plan and revise plan throughout the program lifecycle; including collaborator listings and tracking of participation; ensuring the right audience is included in the right forums and measuring the success of communication efforts + Partner with REI Strategic Implementation Partners to create engaging communication and engagement materials for our program and REI internal communication platforms + Translate complex and/or technical ideas into easily understood language for broad audiences + Support development of strategy and manage content creation for key in-person and hybrid engagement moments such as program phase kick-offs, recognition, and team events. This includes developing messaging framework and flow, managing communication and partnering closely with program leadership to maximize the power of these moments + Collaborate across program and cross divisional partners to gather the needed details required for drafting program communications + Facilitate two-way flow of organizational communication needed to support leaders as they lead the organization effectively through the change and collaborators as they engage with change activities + Serve as expert in REI’s brand standards and support team in consistent execution; partner closely with REI communications team to ensure program comms are in line with organizational leading practices **Learning & Development** + Partner with REI Strategic Implementation Partners to develop and execute training curricula and materials including drafting courseware and managing the class attendees, priorities, and deliverables + Support training efforts, provide input, document requirements and support the design, coordination, and delivery of training programs + Work as liaison within the Learning and Development team and other HR and co-op change teams as needed + Provide deep support for train the trainer program through hands on support for team members conducting training. In partnership with consulting partners as applicable, develop additional training materials to ready trainers to be successful in leading the organization through change + Create digital interactive user interfaces such as e-learning, system simulations, videos, surveys, SharePoint sites and HTML emails + Provide status updates and dashboards to evaluate and improve training engagement and relevance using best-practice metrics to measure change adoption, risks and performance **Required Knowledge, Skills, and Abilities:** + 5+ years of change management experience in the areas of: communications, collaborator engagement, training, adoption/change measurement, leadership engagement/development + 3+ years experience developing & delivering change & training classes & materials + Bachelor's degree with an emphasis in organizational development, communications or related field (or equivalent work experience) + Proficiency in the following software: PowerPoint, Word, Excel, SharePoint (lists & layout), Photoshop, Illustrator, Articulate Rise & Storyline, Camtasia + Experience working on enterprise-wide initiatives or projects for complex organizations + Effective & articulate communication in all modes & all levels in an organization including large presentations, training, & facilitation experience. + Knowledge of standard retail & values, capabilities, processes & practices (retail experience preferred) **Preferred Knowledge, Skills, and Abilities:** + Knowledge of project & portfolio management best practices & methodologies + Experience with Smartsheet & project planning + Certification or deep knowledge of Prosci, Kotter, & other change methodologies + Knowledge of PMP, Scrum, Agile & SAFe, Six Sigma methodologies & project frameworks + Experience with MS SharePoint, ERP Systems, & Retail or Merchandising-specific systems + Experience with HTML & CSS a strong plus + Experience creating blogs, surveys, & interactive sites a strong plus + Experience with Premiere Pro, After Effects, Audacity, & MS Office Macros a plus + Knowledge of UI/UX design, Braning/Templates, & graphic design **Closing** **At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. **Pay Transparency** We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (https://foryourbenefit-rei.com/) for a detailed overview of benefits plans by employee profile. **Pay Range** $74,400.00 - $119,100.00 per year