Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a (Hybrid) Mortgage Servicing Escrow Analyst at our San Antonio, Texas or Irving, Texas service center. The Mortgage Servicing Escrow Analyst role must exhibit outstanding mastery of working cross functionally to manage and deliver measurable business outcomes across PenFed’s Home Loans business. Successful candidates must assess/mitigate risks, provide timely and relevant reporting to management, and ensure quality delivery across multiple projects. This position will work with business stakeholder and subject matter experts to elicit success criteria, document user requirements, and validate testing needs. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. + Act as liaison between the business units, technical staff, and 3rd party vendors. + Defining/Reviewing business requirements to capture business area needs and guide new change initiatives. Facilitate resolution of obstacles that emerge along the way to drive projects forward. + Working, in partnership, with internal and external partners, including close partnership with IT and with external vendors and partners. + Assist in the evaluation of business requirements for translation into system requirements in consideration of business need and existing technology infrastructure. + Accountability for capturing action items, issues, and risks associated with assigned projects. Follow up on items with appropriate parties to ensure their resolution and/or advance issues in a timely fashion. + Analyzing new mortgage industry products, including new offerings in up and downstream systems, assess impacts on existing applications. + Support the implementation and post-implementation of business process changes in production. Gain department functional knowledge as it relates to business processes to capitalize on system enhancements designed to improve workflow. + Work multiple projects concurrently and shift priorities as required to meet business requirements, deadlines and departmental goals and objectives. + Perform root cause analysis providing recommendations and solutions that can be quickly implemented to correct the problem. + Organized, excellent communication skills (written and verbal), results oriented, and professional demeanor. Qualifications Equivalent combination of education and experience is considered. + Minimum of five (5) years of related experience in mortgage primary market projects with preferred experience in Mortgage, Home Equity, and/or correspondent business channels. + Primary Mortgage market experience business analysis or system analysis. + Prior working experience with mortgage LOS platforms is preferred (Blacknight MSP or similar). + Prior working experience with Mortgage POS platforms is preferred (Tavant or similar). + Intermediate to advanced knowledge of Tableau, MS Visio, MS Excel, data analysis, and SharePoint. + Lean Six Sigma and other process improvement experience preferred. Supervisory Responsibility This position will not supervise employees. Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568. #LI-Hybrid