Perform skilled clerical, data entry, and processing duties for Mortgage Operations requiring moderate to complex analysis and use of judgment. Must adhere to the compliance regulations and to the requirements of federal registration under the SAFE Act.
Primary Responsibilities: Monitor daily Mortgage Operations workflow.Process pricing changes associated with mortgage applications in process on the same day requested.Complete all Change of Circumstances associated with Mortgage loan applications within (3) three business days of change notification.Interact with business partners to resolve any issues.Limit RESPA fee losses to mortgage operations and the Bank.Follow problem resolution process and own all customer issues until completion.Responsible for Mortgage loan data changes and ensuring accuracy.Interact with internal partners and management for procedural issues.Work closely with the Buffalo/Albany Mortgage Loan Processing offices and Sales to ensure Change of Circumstances are communicated clearly and mitigate any loss/risk to the Bank.Works closely with Operations Manager to resolve issues or concerns on loan changes.Scope of Responsibilities:The incumbent works under low to moderate supervision and exercises judgment in performing duties. Works with internal customers such as co-workers within the Loan Production Office.
Trains peers on new policies and procedures and presents ideas to improve processes and workflow.
Supervisory/ Managerial Responsibilities:Assists management with the training and development of Operations Associates.
Education and Experience Required:High School Diploma or GED required. Minimum three years relevant work experience
Education and Experience Preferred:Associate's Degree preferred. Five years office experience preferred.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWilliamsville, New York, United States of America