Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a (Hybrid) Mortgage Fraud Lead Analyst at our San Antonio, Texas service center. The primary purpose of this job is to support Home Lending Originations and Servicing fraud related activities by conducting investigations involving loan participants and coordinating with business partners in investigations involving employees and cyber intrusions to mitigate large scale financial losses. The primary responsibility will include performing detailed analysis of confidential information and documentation, defining and documenting processes, monitoring and supporting existing fraud tools and technologies, driving system and process improvement initiatives to enhance system effectiveness, , writing and filing of Suspicious Activity Reports (SAR) according to BSA/AML compliance and PenFed policy, and coordinating mortgage fraud projects and training that will lead to fraud detection and prevention. Responsibilities Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned. Maintain and action fraud related queues including department’s email inbox, Servicing ID Theft event tickets, Mortgage Information Concerns/Data Breach tickets, and reviewing online portal high-risk applications. Coordinate and track issue response and resolution. Gather and analyze confidential documentation and financials records for the purpose of identifying potential deception, misrepresentation, ID Theft, and other misconduct. Assist in planning and coordination of mortgage fraud related projects in support of risk mitigation and business operations by identifying and assigning project tasks, monitoring progress and deliverables and ensure timely completion of projects. Serve as a liaison between stakeholders and users while managing competing resources and priorities support communications with other business teams to ensure consistent and accurate reporting while minimizing redundancy. Evaluate business processes, analyze, and anticipate business requirements, help develop and implement solutions by gathering critical information from meetings with various stakeholders. Identify and prioritize requirements to help drive decisions with key stakeholders to update, implement and maintain procedures related to fraud. Conduct meetings and presentations for mortgage fraud activities including Monthly Mortgage Risk Review and Enterprise Fraud Risk Meeting. Effectively communicate insights and plans to vendors, cross-functional team members, and management. Perform monthly and quarterly performance reviews with fraud vendors and participate in the completion of vendor scorecards. Assist with developing and managing fraud prevention strategies through data analysis and business insight. Help evaluate decision effectiveness through fraud strategy performance evaluation and detection metrics by gathering and analyzing mortgage fraud data and assessing data quality. Support ongoing reviews of business processes and develop optimization strategies while monitoring and tracking effectiveness of tools and applications. Annually review PenFed’s compliance training program related to Mortgage Fraud and coordinate with other business units to implement effective training strategies and programs. Conduct, resolve, and record extensive investigations of suspected fraud events including but not limited to data breach events, correction of fraudulent credit report pulls, fraud ID theft cases and 3rd party email compromises. Complete member and employee interviews as needed and effectively communicate with victims according to regulatory requirements. Coordinate with other business units related to employee fraud and/or suspected fraud cyber intrusion events that overlap with other areas within the Enterprise. Review report received from Enterprise Fraud related to high-risk memberships that came from the Home Lending channel requiring investigation. Writing, filing, follow up and 90-day review of Suspicious Activity Reports (SAR) related to mortgage fraud. Home Lending Origination and Servicing Fraud RCSA oversight and submission. Perform control testing on Home Lending Origination and Servicing Fraud RCSA controls. Develop recommendations for additional control requirements and process enhancements. Conduct review of loans over 90+ days delinquent that closed within the last 12 months to determine if fraud occurred and to potentially adjust rules or implement new rules to counter future instances. Quarterly review of employees against various watchlists and report to Investor Relations. Review Employee Fraud Dashboard for whenever an employee maintenance with their own loans. Action and respond to subpoena requests from Law Enforcement. Qualifications Equivalent combination of education and experience is considered. Bachelor’s Degree in related field is required. Minimum of five (5) years of experience in mortgage or financial fraud related fields. Experience in banking or credit union operations that include knowledge of products, services, systems, operational policies and procedures, and regulatory compliance issues is strongly preferred. Strong interpersonal, verbal and written communication skills. Detail-oriented with strong organizational skills with the ability to manage or support multiple projects effectively. Solid understanding of fraud risks, and risk management processes to identify and monitor fraud risks within the organization. Ability to disseminate significant amounts of information with attention to detail. Must be an initiative-taker with the ability to work independently and in a team setting with minimal supervision. Must possess excellent analytical skills with the ability to research, comprehend and explain data/concepts in a clear and concise manner. Supervisory Responsibility This position will not supervise employees. Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel The ability to travel to various worksites and be on-call may be required. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.