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Allied Universal Technology Services is hiring for a Security Intervention Specialist Lead at our Monitoring and Response Center (MaRC). The primary function of the Lead is to monitor the assigned customers, document any activity, contact support systems in the event of an emergency, and provide leadership and support to all operators on their designated shift. In addition, the Lead is to ensure goals are being met and objectives are met or exceeded on their designated shift. This is a 24/7 call center environment that requires individuals to sit for long periods of time.

Pay: $19 - 20/hour

Shift: 3rd shift (11:00pm-3:00pm)

RESPONSIBILITIES:

Provides coaching and feedback to new and existing operators; identifying areas for training to ensure alarm board panels/video alarms/burglary and fire alarms/call center is operated accurately while meeting goals and deadlinesServes as a resource in answering questions regarding interpretation of data to be keyed or verifiedInvestigates and professionally resolves inquiries and complaints that require Supervisory level interventionRespond to customer inquiriesCompiles and reviews daily/weekly reports to guarantee standards for quality and productivity are maintainedDevelops and maintains a team-oriented relationship with other departments, so that, company goals and objectives are met or exceededMaintains strong working knowledge of current company policies and procedures, recommend improvements as neededAssists with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilitiesCompletes incident reports

QUALIFICATIONS:

A High school diploma or equivalentMinimum of two years experience in a law enforcement, security, military, or customer service call center role Must be able to obtain a TOPS Alarm Monitoring license during our paid training programMust be able to work overtime as needed.Must be able to effectively verbally communicate to another to direct, control, and/or assist in the event of a crisisMust be proficient in Excel, Outlook, and Microsoft Teams applications and/ or learning new technology

PREFERRED QUALIFICATIONS:

Minimum of two years’ experience controlling cameras or troubleshooting CCTV security systemsPrevious experience in a supervisory or team lead role

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.