Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary:

This is an application systems monitoring role, working with an application development team, infrastructure operations and engineering team to develop monitoring solutions that will mimic end-user experience and synthetic transactions. The candidate will need to understand how different components in an application work together, interaction with the middleware, system software and hardware is essential. The candidate will also need to know how the clients are using the systems to benchmark key performance indicators, document use cases, create test and implementation plans. Diverse engineering skills to architect and implement monitoring solutions. 

The ideal candidate will have experience working and being successful in a large, multi-data center enterprise environment. Business acumen a plus. Communication and flexibility are important skills for this role, as special projects may be assigned

Required Qualifications:

3+ years Development or Architecture experience for multi-tiered business applications2+ years production systems engineering and/or support roleProven experience with Splunk and Dynatrace implementation, design/build of dashboards and alertingOther experience with SiteScope, Catchpoint, and AppDynamics is a plusKnowledge of OS (Windows/Unix) based infrastructure services, processing, monitoring, shell scripts, etc.Proven experience in application/network performance and availability monitoringAn excellent communicatorA self-motivated, hands-on, driven individualA strategic thinker who can link business context to technical realityAble to work in a fast-paced environment whilst meeting deadlines

Desired Qualifications:

Bachelor of Science in Information Technology (BSIT) or similar, including experienceAutomation skills to reduce manual activitiesProven team player who can work comfortably in a multicultural environmentProven ability to work independently, multi-task and effectively work in a complex environment with a global team structureExcellent verbal and written communication skills; Strong influencer, facilitator, and collaboratorDetail oriented and organizedMust be proactive, enthusiastic, flexible, results driven with attention to detailStrong problem solving and critical thinking skillsMotivation to achieve results and the ability to quickly integrate into teamsAbility to work in an ambiguous environment and draw and defend results and conclusionsAbility to work in a dynamic and team-oriented environmentAbility to balance a significant workload, prioritize and multitask

Skills:

AdaptabilityAnalytical ThinkingInfluenceProduction SupportRisk ManagementAutomationCollaborationResult OrientationSolution Delivery ProcessSolution DesignBusiness AcumenDevOps PracticesInnovative ThinkingProject ManagementStakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40