What success looks like in this role:
Work Modality: Remote (Mexico Home Based). However, if the candidate is based in a city with a client site, occasional hybrid attendance may be required.
The Modern Workplace Device Specialist will be responsible for managing and supporting a diverse range of devices, including Windows, macOS, Android, and iOS. This role requires extensive experience with MDM tools such as Microsoft Intune and Jamf, as well as strong client-facing and consulting skills. The ideal candidate will develop and implement MDM policies, provide technical support, and collaborate with clients to deliver tailored solutions.
Main Responsibilities:
Manage and configure MDM solutions, including Microsoft Intune and Jamf, to support Windows, macOS, Android, and iOS devices.Develop and implement MDM policies and procedures to ensure the security and compliance of all managed devices.Provide technical support and troubleshooting for MDM-related issues.Manages work orders, problems, or tasks within a structured ticket management system.Collaborate with clients to understand their needs and provide tailored MDM solutions.Conduct training sessions and workshops for clients and internal teams on MDM best practices.Stay up to date with the latest developments in MDM technologies and industry trends.Assist in the development of documentation and training materials.Plans, designs, implements, and maintains endpoint solutions for various platforms and devices. Maintains and updates operations manual and contractual reports.Acts as initial 3rd level escalation point to provide technical support of hardware, systems, email flow, Teams Conferences, telephony across different platforms sub-systems and/or applications.You will be successful in this role if you have:
Must Have Skills
Qualifications:Bachelor’s degree in information technology, computer science, or a related field.Proven experience with MDM tools such as Microsoft Intune and Jamf.Strong understanding of Windows, macOS, Android, and iOS operating systems.Excellent problem-solving and analytical skills.Strong client-facing and consulting skills, with the ability to communicate technical concepts to non-technical audiences.Ability to work independently and as part of a team.Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, Jamf Certified) are a plus.Skills:English (speak and write) to work with clients and global teams.Proficiency in Intune, Jamf and/or similar tools.Strong knowledge of modern management devices.Experience in scripting for automation.Excellent problem-solving and communication skills.Ability to work independently and as part of a team.Nice to Have
Azure Active Directory: Experience with managing and integrating Azure AD.MECM (SCCM): Knowledge of MECM (SCCM)Microsoft 365 Security & Compliance: Familiarity with Microsoft 365 security and compliance features.Project Management: Basic understanding of project management principles and tools.Customer Service: Strong customer service orientation and experience in a customer-facing role.#LI-AO1
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