Mobilistaion Compliance Manager Job ID 220049 Posted 30-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance, Facilities Management Location(s) Melbourne - Victoria - Australia + **Join a team delivering exceptional customer service to Monash University’s five campuses.** + **Flexibility offered to support your work/life balance and enable you to succeed** + **Well remunerated role!** **Culture of our team at CBRE GWS:** CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts. Our client is Monash University renowned for its commitment to excellence in education, research, and social impact. This role will be dedicated to the Monash account and lead the team. We are seeking a capable individual to oversee the supervisors and contract support teams, managing key client escalations, and ensuring compliance with contract key deliverables and KPIs specific to the HVAC services provided to Monash University. **Here is a snapshot of your day:** + Manage a team of supervisors and contract support dedicated to Monash University account + Oversee supervisors in conducting audits and driving the service delivery team for sensory reporting, HARO opportunities and other potential improvements. + Act as the first point of contact for Monash University customer escalations. + Lead Supervisors and Contract Support team to manage KPIs and expectations. + Provide reporting of unbilled revenue and debtor status. + Responsible for specific contract requirements for Monash University, including: Asset Data Capture/Validation. + Space Served Asset Data: requirement to capture space/s (i.e., rooms) served data for HVAC assets. + Ensure Verified compliance portal is compliant with essential services information + Ensure weekly consolidated invoicing and monthly preventative maintenance invoicing from three internal teams is compiled and submitted in the required timeframe. + Manage Preventative Maintenance WIP and KPI compliance. + Manage variations to the Monash University HVAC Contract. + Be a point of contact for escalations driven by the customer or “after hours on call technician”. **Skills and experience you'll need to thrive in this role:** + Experience and industry knowledge in facilities management or building services management. + Experience in the HVAC industry would be advantageous. + High level of experience working and formulating spreadsheets with Microsoft Excel. + Experience managing people + Strong communication and presentation skills + Ability to contribute to monthly financial review and financial forecasting. **What is in it for you?** + Flexible work options to support your work/life balance. + Opportunities for professional development and career advancement. + A range of benefits focused on health, wellbeing, and community engagement. + If you're ready to shape your career in a vibrant academic setting where your contributions matter, now is your opportunity to share your CV. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)