Job title:

Mobile Technician

Department:

Service, Damage, Maintenance

Location:

47 West Main Street, Bathgate, Scotland EH47 7LT, United Kingdom

Corporate overview:
ACL Hire Limited has continuously diversified to provide public and private sector needs in the vehicle sales, services and rental industry.

With over 30 years experience we strive to provide the very best quality vehicles on demand throughout the UK.

With an experienced and efficient staff base we work to always ensure a high level of customer satisfaction.

Job summary:

The role of Vehicle Technician consists of:

Ability to test, diagnose; carry out repairs and servicing and undertake all mechanical repairs of vehicules to exceelent standards and to the appropriate specification.Examine vehicles, recognise and provide a report on vehicle (or component) defects or systems of impending failure.Technicians replace tyres when worn, damaged or faulty ensuring that all work is carried out in accordance with Technical standards and any work instructions. Tyre replacement work involves but is not limited to;Ability to use a range of tools to aid the Job holder in their role and ability to work on a range of vehicles and make and models.Adhering to manufacturers’ procedures and processes wherever relevant.Diagnose the customers’ needs by listening, responding and explaining work required, to ensure the vehicle is in a safe and road worthy condition prior to leaving the depot.Identify work and faulty components in accordance with technical standards and any work instructions.

Organisational structure:

This role will report directly into the ACL Workshop Development Manager.

Key accountabilities:

Assist in meeting VOR days of vehiclesProvide an excellent customer service experienceMaintain a good understanding of outsourced third-party suppliers in order to achieve a quick turnaround of vehicle out of service maximising the volume of vehicles available for rentMaintain a close working relationship with individuals throughout the organisationAssist in maintain the parts ordering process for the fleet repair processAssist with all repairs required within the facility and the use of outsource suppliers

Authority / influence over resources:

Responsible for obtaining the correct information from the customer and thus supplying the correct information through to the ACL Workshop Development Manager and subsequently the workshop technician(s) and associated administration staff

Authority for change:

Limited within the service department and only upon approval from the ACL Workshop Development Manager or via ACL Hire Operations ManagerAble to propose changes to the ACL Workshop Development Manager

Internal / external interaction:

Be in direct contact with the ACL Workshop Development Manager & Lead Damage and Maintenance AdministratorAbility to interact with team members, customers and public

Person Specification

Education and professional qualifications:

Essential

Full UK driving licenceCustomer service focussedBe able to provide a clear understanding to customers of any work that requires to be undertaken to their vehicle(s)Automotive Qualification: IMI Level 3 Diploma in Light Vehicle Maintenance and Repair or equivalent (i.e. City & Guilds) as a minimum

Work experience / background:

Essential

A team player mindset but remain competitiveWorked in previous environment – mobile or workshopWorked with all types of commercial vehicles and be able to multi-task jobs

Desirable

Customer focused personGreat attitude to workWork as part of a team

Technical / business skills & knowledge:

Essential

Financial awarenessAbility to make decisions quickly taking into account all the issuesAssist and maintain a process or function effectively and efficientlyCompetent written and verbal communication skills.Ability to work alongside and others to ensure performance levelsBe able to work as part of a team with motivation and continuously improving performance.

Desirable

Be able to have the foresight and ability to forward planWork with IDS machine

Other requirements:

Essential

Effectively communicate with individuals within the organisation and with customersMaintain a high level of commitment to the Customer Led, Service Driven vision to make ACL Hire/Avis Budget the best provider of vehicle rental service as determined by our customer.

Desirable

Complete regular training to company and/or industry standards

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Apply Now!

#driventobethebest

Bathgate

West Lothian

United Kingdom