Job Description Manage mobile device inventory, incoming packages, replacement deployment and storage room organization daily. Resolve colleagues/clients problem tickets, providing troubleshooting assistance with their mobile devices. Prepare equipment for deployment when a replacement device (mobile phone, tablet, iPad, and jetpack) is required by ensuring they are in working order, factory reset and ready for activation. Notify colleagues/clients when they are not in compliance with corporate policy and rectify the problem. Manage multiple tasks, prioritizing them in order of importance while adhering to deadlines as well as other daily duties. Work with Cigna preferred wireless carriers to assist with troubleshooting and resolving issue. Identify and implement opportunities for department improvements and enhancements. Work intake using Service now to manage and track support incidents and requests. Provide day-to-day technical, project, and process support to colleagues and the team via email Calls, Webex etc. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - high school diploma or equivalent - 2+ years of IT mobility experience - 2 years customer service experience and inventory management - retail carrier experience (cell phones, Apple & Android products, smartphones, and tablets) - Microsoft suites experience - sharp communication and soft skills - prior experience working in the healthcare and/or insurance industry null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.