Job Description Insight Global is seeking a Mobile Device Support Technician to join one of their utility clients in the DFW area. This role will primarily focus on mobile device replacements, Intune deployment, and device wipe/reload tasks. The technician will resolve Tier 1 IT service tickets, including moves, adds, and changes related to end-user communications equipment, such as password resets and basic mobile device programming. Responsibilities also include coordinating with vendors for ordering and repairing communication services and equipment, including POTS lines, data circuits, VoIP licenses, and mobile lines. The technician will assist with mobile device management system administration, asset tracking, and inventory coordination. Additionally, they will support invoice processing, billing reconciliation, and maintain accurate communications records and reporting. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Experience with Mobile Device Support   Hands-on experience replacing, configuring, and troubleshooting iOS and Android mobile devices   Familiarity with mobile device wipe/reload procedures   Setting up new devices, replacing old devices with new devices Knowledge of Workspace One or Microsoft Intune   Experience deploying and managing devices using Microsoft Intune or similar Mobile Device Management (MDM) platforms Tier 1 IT Support Experience   o Proven ability to resolve basic IT service tickets (including password resets, device setups and end-user support) Familiarity with moves, adds, and changes processes for communications equipment Basic Networking and Telecom Knowledge Understanding of POTS lines, data circuits, VoIP systems, and mobile communication services Ability to open and monitor repair tickets with telecom vendors null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.