Mobile Device IT Administrator - Tier III Washington, DC **Onsite** Contract to Hire $28/hr - $36/hr **TG Federal is seeking an IT Support Technician 3 (Mobile Device) to support one of our federal clients in Washington DC.** **Experience:** + Must have a minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. + Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing,computer workstations, computer hardware and software, productivity tools, applications and networking. + CompTIA A+ certification may be substituted for 1 year experience. **Duties:** + Responsible for providing IT support to end users for complex issues. + Escalation point for IT Support Techs level 1 and 2. + Ability to act independently, with initiative in a customer environment, as well as the ability to engage and collaborate with other IT Service and support teams to find and implement resolutions. + Creates, updates and closes, incident, and service requests with the IT service management system. + Adheres to IT Processes and SOPs. **Additional Duties:** + Mobile Device Troubleshooting: + Diagnose and resolve hardware and software issues on Android and Apple mobile devices. + Provide advanced support for operating system updates, app installations, and connectivity issues. + Mobile Device Management (MDM): + Administer and manage mobile devices using Microsoft Intune and VMware AirWatch. + Implement and enforce security policies, manage device enrollment, and ensure compliance with organizational standards. + User Support and Training: + Assist users with setup, configuration, and optimization of mobile devices. + Conduct training sessions for end-users on effective mobile device usage and best practices. + Technical Documentation: + Create and maintain detailed documentation for mobile device configurations, troubleshooting procedures, and user guides. + Update knowledge base articles to reflect new solutions and best practices. + Incident and Problem Management: + Respond to and resolve support tickets related to mobile devices within defined service level agreements (SLAs). + Identify recurring issues and collaborate with other IT teams to develop permanent solutions. + Software and Application Support: + Install, configure, and support mobile applications specific to organizational needs. + Troubleshoot app-related issues and work with vendors for advanced support when necessary. + Collaboration and Coordination: + Work closely with IT teams, vendors, and service providers to ensure seamless mobile device operations. + Participate in cross-functional projects and initiatives related to mobile technology. + Performance Monitoring and Reporting: + Monitor the performance and health of mobile devices using MDM tools. + Generate reports on device usage, compliance, and support metrics for management review. **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan TG Federal is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Category:** + Infrastructure/Cloud