Kforce has a client in San Antonio, TX that is seeking a Customer Service Representative for their Mobile Application Support Team. If you are a customer service professional looking to join a supportive and dynamic team, we encourage you to apply for this exciting opportunity. Summary: We are seeking a dedicated and detail-oriented Mobile Application Customer Support professional to join our team. This role is critical in ensuring customer satisfaction by efficiently resolving complaint tickets and contributing to the enhancement of our applications features. Key Responsibilities: * Assist in closing customer complaint tickets related to the Mobile Application * Communicate primarily via email with customers to address and resolve issues * Identify problems, provide general information, and add points to customer accounts * Support the addition of a chat feature and possibly phone support to the app