Mission Manager **Remote Only** Contract to Hire $60/hr - $85/hr **TG Federal is actively seeking a Mission Manager to join our remote team of Cybersecurity professionals.** **Summary:** The Mission Manager serves as the primary point of contact and trusted advisor for assigned client programs. This role blends program management, account management, and consultative sales to ensure operational delivery aligns with contractual obligations and client expectations. The Mission Manager is responsible for maintaining strong client relationships, driving internal team accountability, and identifying opportunities to improve and expand our services. **Responsibilities:** **Client Relationship & Program Oversight** + Act as the day-to-day interface with assigned clients, ensuring a consistent and positive relationship experience. + Maintain a clear understanding of the client’s contract, goals, and service expectations, and ensure all deliverables align accordingly. + Oversee labor tracking and forecasting for assigned programs, ensuring budget alignment and effective resource use. + Facilitate regular check-ins, program reviews, and status updates with clients and internal stakeholders. + Ensure program documentation, reporting, and metrics are accurate and up to date. **Operational Coordination & Accountability** + Collaborate with SOC leaders, analysts, and engineers to ensure services are delivered in line with SLAs and KPIs. + Escalate and resolve service delivery issues efficiently and transparently. + Monitor service metrics and performance, ensuring alignment with the program’s scope and timeline. + Translate client expectations into actionable tasks for internal teams. **Account Management & Consultative Sales** + Understand the client’s evolving security needs and proactively identify areas for service improvements or expansion. + Partner with technical leads to develop and propose value-added solutions. + Support upsell efforts by identifying opportunities for additional services and collaborating with business development teams. + Assist in the renewal process by contributing insight into client satisfaction, usage trends, and expansion opportunities. **Qualifications:** + 3–5 years of experience in program management, account management, or client services in the MSSP, cybersecurity, or IT services space. + Familiarity with SOC operations, cybersecurity terminology, and service delivery workflows. + Experience with contract adherence, labor forecasting, or resource planning. + Strong client-facing communication skills and the ability to manage expectations with diplomacy and professionalism. + Consultative mindset with a keen eye for identifying client needs and translating them into business opportunities. **Key Success Metrics:** + Client satisfaction and feedback. + Timely and accurate program reporting and forecasting. + Operational performance against defined SLAs and KPIs. + Identification and support of upsell opportunities. + Efficient coordination with internal technical and operational **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan TG Federal is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Category:** + Functional