• Support duties include monitoring, recognition, evaluation, and correction of system and network problems.
• Responsible for maintaining a privileged user level of access, across numerous high priority systems.
• Daily interface with government and partner country senior leadership, system operators and engineers at site and across the enterprise.
• Interpret system documentation and records problems in logging and discrepancy reporting tools
• Collect data describing the environment at the time of the failure
• Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. Performs routine software functions as required
• Escalate problems to Tier 2 level as required, perform call-ins as necessary
• Coordinate with any required resources across the enterprise to resolve operational issues
• Work with other 24x7 engineering crews across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response

PR: 60-65/HR
Salary: 100-125,000 (Some Flexibility depending on years of experience)

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