Job Summary

As a Milk Quality Technician you will work closely with producers to maintain, repair and install sanitation equipment and calibrate according to the specific needs of the producer’s operation.  As a Milk Quality Technician, you will monitor critical processes on farms in an effort to maximize the producer’s goal to provide processors and end users with a clean, safe product for market. 

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the Quality Technician position.

Provide technical advice to the outside sales force; on occasion accompany the outside sales force on customer calls.

Inspect milking and milk-handling equipment, provide technical support, triage and troubleshoot problems for dairy customers.

Clean and sanitize routine milking and milk-handling equipment; make any necessary product adjustments.

Provide customer with necessary controls and training to maintain product quality.

Provide customer with necessary controls to maintain product quality.

Escalate issue requirement manufacturer/vendor support to appropriate manufacturer/vendor. 

Maintain accurate customer documentation and reports to keep customer/office informed of activities.

Maintain strong and supportive customer relationships; follow up with customer on a monthly basis and complete service check sheet.

Maintain relevant communication with internal partners on customer accounts, and customer status

May perform other milk quality technician duties as assigned.

Job Qualifications

Minimum Qualifications for Quality Technician:

High School Degree, or equivalent

At least 2 years of experience in the dairy industry or related field

Knowledge and skills of milking and handling milk-handling tools/machines (hand and power tools, barrel and gas/electric pumps)

Knowledge of Sanitation chemicals and characteristics/ safety precautions

Valid driver’s license and clean driving record required

Excellent organizational and problem-solving skills

Strong customer service skills

A self-motivated team player

Good oral and written communication skills

General computer proficiency including knowledge of MS Office. 

Preferred Qualifications for quality technician:

Associate’s Degree in Business and/or Animal Health, or equivalent combination of education and experience.

Proficiency in SAP preferred.

Working Conditions

Physical Demands

Lifting or Carrying, occasional, up to 100 pounds

Sitting or Standing, majority of work day

Reading and sight, requires frequent review of customer information

Operate a computer of other office devices

Talking and hearing, position involves frequent communication with customers, inside staff, etc, and requires ability to understand and effectively exchange accurate information

Environmental Factors

This position requires traveling to customer locations and providing services and support to customers.

Travel and On-call

This position requires occasional travel in a regional area.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $22.02 - $26.97