Description ICF is seeking licensed mental health counselors to act as coaches to service members on a call center project. The purpose of this project is to provide support for service members who are in transition between physical locations and will need to transition from one mental health provider to another. The project requires licensed coaches who are trained and capable of providing mental health care. These licensed mental health professionals will bridge the gap between identification of and receipt of mental health care, as well as moderate to severe TBI care. The contract will provide services for a broad range of customers, to include Active-Duty service members, Reserve Component, National Guard, Coast Guard, and veterans. This position reports to the Coaching Manager. Key Responsibilities: Coach responsibilities include: + Outreaching to referred service members to facilitate transition support + Providing brief coaching to service members on what is needed to become enrolled in new service and on strategies for coping while they are in transition between mental health providers + Identifying mental health providers who are in network with the right specialty to match the needs of the service members + Conducting warm handoffs to the new mental health provider + Following up with service members in a timely manner to all inquiries + Documenting all coaching contacts and interactions following specified protocols Basic Qualifications: + Must have a master’s degree in a mental health-related field + Must be a licensed mental health professional (social work, psychology, marriage and family therapy, behavioral health counseling) + 1+ years of clinical experience in triage, care management, motivational interviewing, and crisis counseling + 3-5 years of experience working with military service members and veterans regarding mental health Preferred Skills: + A minimum of three years of experience delivering in-person patient care + strong skills in understanding complex family relationships and dynamics and demonstrated ability to review case files and assess/document information from a variety of sources. + Proficiency in the MS Office suite; ability to learn and use IT systems developed specifically for use with this project in a timely manner. Professional Skills: + Ability to promote and contribute to an equitable and inclusive organizational culture and environment. + Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs. + Exceptional project management skills, with a focus on TA project management. + Strong analytical, problem-solving, and decision-making capabilities. + Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment. + Excellent verbal, interpersonal and written communication skills. + Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact and diplomacy. + Proficient with MS office applications (i.e., Word, Excel, and PowerPoint). **Working at ICF** ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO (https://www.icf.com/legal/equal-employment-opportunity) policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email  Candidateaccommodation@icf.com  and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about  workplace discrimination righ t s or our benefit offerings which are included in the  Transparency in (Benefits) Coverage Act. **Candidate AI Usage Policy** At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at  candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   **Pay Range** - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,020.00 - $113,934.00 Nationwide Remote Office (US99)