Corporate service experience - 

•Visit atleast 2 customers/coordinators per day & Ensure 100% connect of all the accounts in a month •Maintain and build upon existing relationships with top/senior management of the organization at various level and growing customers/business. •Reduce complaints of all line of business / No. of unique customer complaining          •Drive CSAT for aMobile, fixed line & Data across all processes. •Facilitate co-ordination and collaboration across various teams, functions, partners, departments, etc. in order to improve service and Resolution of cases, •Churn management  

Digital Adoption-

•Self enablement with required tools/reports/data to handle customers effectively. •Self enablement on training modules and certifications •All interactions to be captured in ATB •Ensure 100% of the accounts to make payment through digital platform only •Conduct  MBRs & QBR for all the accounts.  MoM to be documented and shared.  

Escalation management - 

•Self enablement with required tools/reports/data to handle customers effectively. •Self enablement on training modules and certifications •All interactions to be captured in ATB •Ensure 100% of the accounts to make payment through digital platform only •Conduct  MBRs & QBR for all the accounts.  MoM to be documented and shared.  

Collection & Reconciliation - 

•Driving 0-60 collections and ensure zero bad debt •Quarterly SOA reconciliation and sign-off from all the accounts •Quarterly Inventory reconciliation on all the products and Circuits