Job Title: Mid-level Infrastructure Administrator (NEI-6) Location: Bethesda, MD CyberData Technologies is seeking a skilled Infrastructure Administrator to support the high availability IT infrastructure and operations of a clinical environment. This hybrid role involves on-site work and may require evening and weekend availability. The ideal candidate will possess strong expertise in network administration, clinical IT systems, and specific technical skills and problem-solving capabilities. Key Responsibilities System Administration and IT Operations: + Provide production support for networked systems, including daily operations, monitoring, and troubleshooting. + Identify, diagnose, and resolve network issues in a timely manner. + Escalate and communicate status updates to agency management and internal stakeholders. + Participate in an on-call rotation, providing after hours support for the critical clinic systems per SLA requirements. IT Infrastructure Support: + Monitor and maintain the clinic’s high-availability IT infrastructure, including Nutanix clusters running Acropolis (AHV), Nutanix Files Storage, and Nutanix DR solutions. + Maintain clinic systems across production and disaster recovery sites. + Support clinical IT systems, including configuration and ongoing maintenance. + Address IT-related incidents within defined SLA response times. + Support compliance with NIH security standards. + Create, maintain and follow SOP’s for managing the clinic’s systems. System Maintenance and Security: + Apply security patches and updates as required. + Perform after-hours and weekend system maintenance when necessary. + Assist in testing and documenting findings for the Continuity of Operations Plan (COOP). + Support database and backup administrators as needed. + Maintain clinic systems inventory in the Configuration Management System (CMS) and track all changes per change management guidelines. Assessment and Reporting: + Support Security Assessment & Accreditation (SA&A) tasks. + Review daily clinic infrastructure emails and take appropriate action on system alerts and notifications. Qualifications: Experience: + Minimum 3 years of experience working in high-availability environments. + Experience supporting IT infrastructure and virtualization, preferably using Nutanix HCI (AOS, Acropolis AHV, Nutanix Files, DR solutions). + Experience with PowerShell, Active Directory, Microsoft Windows Servers (2012-2022). + Solid understanding of networking protocols Skills: + Strong problem-solving and troubleshooting skills in network and system administration. + Ability to balance operational and project demands in a high-pressure environment. + Ability to demonstrate initiative with task-management and issue resolution. + Effective communication skills to engage with technical staff, clinicians, and management. + High attention to detail and adherence to SOPs in a regulated environment. Preferred Certifications: + CompTIA Security+ or Network+ + ITIL Foundation + Microsoft Server OS certifications + Nutanix Certified Associate (NCA) or higher